The concept of the end of voicemail is not new and has been around for years. I read a blog recently about “the millennials” killing all kinds of stuff, including doorbells (of all things!) and voicemail. Now let’s not go blaming everything on millennials. I don’t think millennials killed voice mail.
Voicemail is still important for customer-facing parts of a business. While there are other communication methods, voice and thus voicemail for this part of a business is still important.
So voicemail has not been killed. But it has declined for sure, and it’s really other technology that did this, not a millennial. Better technology. Better technology in the way of faster and more efficient communication methods.
Let’s examine why I don’t use voicemail nearly as much anymore. I think, in this respect, I am typical:
- People can contact me using email, and that’s easier for me to get to and respond to them, remotely anyway.
- People can contact me using our instant message system. Even if I’m in a meeting or on a conference call and can’t “talk”, I can respond to an instant message.
- I’ve noticed now that even if I’m not online, and the “green dot” isn’t on, people send me a note to respond to this way. Kind of like a voicemail except on instant message. So once I come online, then I can respond. Again, easier and faster than a voicemail.
- Text messaging. Definitely this is taking off for my colleagues at work. This is when I know it’s important. Again, can handle this on a conference call or when in a meeting.
- Direct messages to my Twitter account. I got a few of these last week, for example.
So, for sure, it’s declined, led by technology. But it’s not dead, and it’s critical for customer-facing parts of the business.