Success Story

London Metropolitan University

London Metropolitan University Achieves a Flexible Phone System with Great Cost Savings by Pairing FreePBX with Sangoma Hardware

The Customer

According to the Times Higher Education Young University Rankings, published in 2017, London Metropolitan University is among the highest ranked universities in the UK. The University provides many services to support its students, staff, local communities and businesses. They have a goal of connecting their students with opportunities to boost their career skills. Businesses are offered a range of services including connecting students and support, as well as venue hire for events. From its purpose-built newsroom to the state-of-the-art super-lab, London Metropolitan University aims to create a stimulating and unique learning environment for its students.

Business Challenges

For a university bustling with thousands of students, lecturers and support staff, it is mission-critical to keep everyone connected though seamless communication. Traditionally, the university’s communication was run on legacy Siemens iSDX platform. As the university continued to grow and expand, the need for a new communication systems increased enormously. In the year 2017, the university’s technical department encountered a situation where they had to deploy approximately 150 phones in an area where the dedicated (traditional) voice cabling needed to connect to the legacy Siemens system was unavailable. The phones could not be setup, unless they found an alternate PBX system to which the phones could be connected. The tech team needed a quick solution that would let them complete this deployment and get the phone system working. The main challenges were:  Time-sensitivity: The need to deploy a perfectly functional phone system with 150 phones was urgent.  Flexibility: They needed a high-quality, reputable and dependable PBX system to which could connect the new phones to the existing network.  Cost: While finding the best solution in the quickest possible time, they still had a budget they needed to work within.  Efficiency: The team had to find a solution that increased the overall efficiency of the telecommunication network, and saved costs in the long run. Louis Guadagno, the Technology Infrastructure Manager at London Metropolitan University, had extensive experience working with Asterisk-based systems and was familiar with the benefits that Sangoma FreePBX offered. He had also used Sangoma Vega Gateways in the past and was impressed by its resilience and workability.

Solutions from Sangoma

The customer deployed a Sangoma FreePBX Phone System 300 System to connect their 150 phones. The FreePBX Phone System 300 supports up to 300 extensions and up to 120 simultaneous calls. The phone system came with preloaded FreePBX distro, very powerful hardware features and a comprehensive warranty. Out of the box, the system came with a string of FREE features ready to use. This included business features like calling queues, Interactive Voice Response (IVR), conference bridge, fax to email, ring groups, music on hold, voicemail blasting, wake up calls, announcements, etc. all crucial for a University telecommunication network. The system also offered calling features like three-way calling support, caller ID support, call recording, do not disturb, call history, call blacklisting, call screening, etc. all standard and without any additional cost. The Vega 3050G is a high density 50 port analog gateway from Sangoma which connects a large quantity of analog handsets and devices to an IP network, (typically either an ITSP or a corporate network). In the case of London Metropolitan University, this was a perfect to seamlessly integrate the 150 analog handsets to an IP core, eliminating the cost of re-wiring infrastructure to migrate to IP phones. A Sangoma A102D PRI was installed to connect the traditional legacy PBX to FreePBX 300 Phone System, which was then connected to a SIP Trunk. The Sangoma A102D is a 2-port E1/T1 Port Voice and Data Card that supports up to 60 voice calls or 4.096 Mbps of full-duplex data throughput over two T1, E1, or J1 lines. The card was used to create a SIP-TDM Gateway with their legacy Siemens PBX to replace expensive PRI connection with SIP trunking to allow reduced call costs, reduced line rental, and bring extra flexibility and disaster recovery.

The Results

The Sangoma solution allowed the team to implement the system in the shortest time and within budget. This provided the fix they needed and minimised any downtime. Benefits of using Sangoma FreePBX 300 Phone System in this setup:  High flexibility allowing the connection of the 150 phones which couldn’t be connected to the legacy PBX due to the lack of infrastructure  Ease of deployment. The need of the hour was a quick deployment and FreePBX system provided just that  Ease of administration. Sangoma FreePBX System is one of the easiest to manage and administer PBX systems in the world  Superior performance. The FreePBX system enhanced the communication system through its highly advanced business and calling features. Benefits of using Sangoma Vega 3050G in this setup:  Interoperability between 150 analog phones and modern VoIP PBX  Flexible Call Routing for Fallback & Least Cost Routing  Provision for local survivability (backup against unforeseen PBX outages) Benefits of using Sangoma A102 card in this setup:  Stable calling with 100% uptime  Integration between a legacy PBX system and a modern VoIP PBX  Superior cost savings through connecting to a SIP trunk. The monthly SIP trunk charges are much lower than the traditional PSTN line.  An opportunity to leverage the existing legacy PBX infrastructure and to achieve a modern VoIP telephony system while bringing the operational costs down.