Future of the Deskphone for Knowledge Workers

Jim Machi Photo
Senior Vice President of Product Management and Marketing, Sangoma

Connected Workspace DiagramWith all the remote working going on, we’ve all started using different kind of endpoints. Maybe it’s a headset now connected to your computer, using your UC system’s desktop client. Or a speakerphone connected as well. Or just your mobile phone connected to your UC system’s mobile client. Either way, if you have been working remote or from home, you’ve probably been using your deskphone less than you have been.

But does that mean that deskphones are going the way of the horse and buggy? Not necessarily.

The deskphone industry is still a multi-billion dollar USD industry and depending on what reports you read it’s either stagnant, growing a little, or declining a little. The message here is that the market is big and will stay big for a long while. Why?

Well, first of all, if you are a SMB, it’s hard to work from home. Your business needs to be open. And your employees will have phones at their desk.

Additionally, even for someone like me, who has a home office but also has a deskphone in my home office (connected to a Sangoma Cloud UC solution of course!) and while I have utilized different endpoints as per the first paragraph, I still use the phone for various reasons (4 digit dialing to others in Sangoma is easy, calls to/from customers, partners, etc.).

For those that might work from home some of the time, they will still have an office. So, phones will be required for them.

And even though phone usage per se may be less, as business grows and expands, companies grow and expand, and employees will still need phones. Because you still need to make and receive phone calls.

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About the Author

Jim Machi - Senior VP of Product Management and Marketing for Sangoma
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