Communications Trends for 2019

Jim Machi
VP of Marketing, Sangoma

As we enter 2019, it’s more obvious than ever that we all crave speed and bandwidth with our communication transport. As that gets delivered by the service providers, it begets even more use (such as video) of such transport by subscribers like you and me. And then we crave even more, and the cycle continues.

I recently wrote a more in-depth 2019 communications predictions blog for FastMode. If you want to read it, please click here.

If you don’t have time to read all of it, I do want to point out one of the predictions I made for 2019, which maybe is kind of a non-obvious area related to this blog. (Obvious being we’ll consume even more video!) In the article, I state that 2019 will be the year for heralding the Gigabit Era, which is about moving data around and moving it around fast. This increase in speed and data capacity should enable more mining of big data / artificial intelligence (AI) usage with basic communications applications, such as interactive voice response (IVR) and conference calls.

Mining and AI take compute power. If access to that compute power is more readily available via 5G or “fiber everywhere” initiatives, then they’ll be utilized either because it makes the user experience better and thus increases revenue due to subscriber usage, or because ultimately it decreases costs because less human interactions will be required. In 2019, we should begin seeing communications applications emerge that really take advantage of AI and data mining in general.

We’ll see what actually happens in 2019, but one thing is certain – there is an incredibly rapid change happening in the communications industry.

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