
Customer Service Pain Points a Unified Communications Solution Can Solve
Most consumers would say that valuing their time is the most important thing a company can do to provide them with good service. When a
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Many organizations fuss around with different apps and new gizmos hoping to find the magic bullet solution to increasing their workplace productivity. But a growing number of businesses are learning that the real key to increasing workplace productivity is not a new tool but a new system. A new phone system, that is. We’re referring, of course, to a Unified Communications (UC) phone system. The promise of UC is that the work people do will …
Most consumers would say that valuing their time is the most important thing a company can do to provide them with good service. When a
Often, one technology has to be retired to make way for newer, more efficient technology. Wooden ships that relied solely on wind and tides gave
We’ve all been there, the conference call from hell. Where someone is not muted and you hear their dog or kids in the background and
Most consumers would say that valuing their time is the most important thing a company can do to provide them with good service. When a
Often, one technology has to be retired to make way for newer, more efficient technology. Wooden ships that relied solely on wind and tides gave
We’ve all been there, the conference call from hell. Where someone is not muted and you hear their dog or kids in the background and
The debate around which phone system method reigns supreme has been building for years. Most modern vendors will offer either a hosted or on-premise offering,
The importance of considering network security in VoIP/UC deployments cannot be understated. Unsecured VoIP networks are vulnerable to the same threats as regular data networks
A year ago, the words of rock legend David Bowie rang in my head as the acquisition of Digium by Sangoma was announced. “Ch-ch-ch-ch-changes, turn
Last week, I explored why virtualization is a possibility for a UC solution and why it may be a viable option for some businesses. This …
Most of us understand the on-prem or cloud options when considering a new UC solution. But what about a virtualization option for on-prem solutions? That …
Vice President of Marketing for Sangoma
Learn the benefits of cloud services, including hosted UC, SIP trunking, and Fax over IP.
Walking around and browsing the small businesses of the historic downtown areas of any city is an increasingly popular weekend activity across America. Especially with …
Statistics show that most of you reading this are subscribed to some sort of monthly service or delivery of goods. Music and video streaming services, …
Over the last few years, cloud computing services have dominated the information technology market. Cloud has become the go-to solution for various products and services, …
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