Mike Taylor

Contributing Author
for sale sign with woman standing in the background Customer Experience

5 Reasons VoIP is a Smart Choice for Realtors

Being in the real estate business, your phone system has the potential to be a huge contributor to your success. Of course, if your phone system …

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doctor at desk showing patient computer screen How-To

5 Tech Tips to Improve Productivity in Doctors’ Offices

Productivity is vital for a doctor’s office to thrive. It enables both the patients and the office team to benefit from less stress and smoother …

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woman on mobile phone writing on notepad Customer Experience

3 Ways to Improve Customer Experience Over the Phone

You may not think about it often, but improving customer experience can be a game changer for your organization. Consider this: Poor customer experiences cause you …

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man wearing phone headset working on computer Customer Experience

3 Ways Call Reporting Helps Managers Improve Call Center Customer Experience

For call centers, or organizations with dedicated sales or support staff receiving and routing calls, call center customer experience is one of the most important aspects …

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papers with bar graphs and line graphs Customer Experience

Business Phone Analytics: 3 Advantages to Tracking Phone Calls to Your Business

Businesses today use more software tools than ever before, and one of the most popular types of tools is a CRM solution, which stands for …

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pen and stethoscope on top of patient paperwork Customer Experience

4 Phone Tips Doctors’ Offices Can Use to Improve Patient Experience

Patient experience is perhaps one of the most important aspects for doctors’ offices. Not only is it important to make sure patients actually want to …

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black and white photo of man sitting at desk in office How-To

How to Make Your Small Business Look Bigger

When you’re growing a small business, one of the most difficult things to do is earn the trust and respect of prospective clients who have …

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SIP Trunking

What Internet Speed Do You Need to Support VoIP?

If you’re considering a VoIP phone system for your business or organization, you’re probably well aware of the many benefits a VoIP  (Voice over Internet …

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three employees using computers and phone headsets Call Center

Customer Service Tips for Your Small Call Center

If you run a small call center, then you know the level of service provided to your callers can make or break your company’s reputation. …

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man using phone at desk with laptop How-To

5 Productivity Tips for Small Businesses

Are you tired of spending all day at work only to look up at the end of the day to see you’ve actually accomplished very …

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clouds covering sun in the sky over mountains Cost Savings

5 Reasons More Small Businesses are Moving to the Cloud

In case you’ve missed it, the adoption of cloud-based technology is rapidly growing, especially among small businesses. In fact, it’s probably safe to assume your business …

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person sitting on couch using laptop How-To

5 Ways to Stay Connected with Remote Workers

There was a time (not too long ago) when working from home was a foreign concept to most. Even though workers wanted the option, employers …

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Hand under a drawing of a piggy bank seen on a chalk board. Money that Resellers saved Sangoma customers. Customer Experience

5 Expenses Small Businesses Can’t Afford to Cut

Getting a small business off the ground is difficult, and the first few years can seem like a never-ending battle for profitability. That means the …

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person holding smartphone and coffee Mobility

Mobility in the Workplace: Why Mobile Phone Systems are the Next Big Thing for Businesses

Technology is changing the way we do almost everything in society, and one of the most dramatic areas of change affected by modern technology is …

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