Mike Taylor
Contributing Author
5 Reasons VoIP is a Smart Choice for Realtors
Being in the real estate business, your phone system has the potential to be a huge contributor to your success. Of course, if your phone system …
5 Tech Tips to Improve Productivity in Doctors’ Offices
Productivity is vital for a doctor’s office to thrive. It enables both the patients and the office team to benefit from less stress and smoother …
3 Ways to Improve Customer Experience Over the Phone
You may not think about it often, but improving customer experience can be a game changer for your organization. Consider this: Poor customer experiences cause you …
3 Ways Call Reporting Helps Managers Improve Call Center Customer Experience
For call centers, or organizations with dedicated sales or support staff receiving and routing calls, call center customer experience is one of the most important aspects …
Business Phone Analytics: 3 Advantages to Tracking Phone Calls to Your Business
Businesses today use more software tools than ever before, and one of the most popular types of tools is a CRM solution, which stands for …
4 Phone Tips Doctors’ Offices Can Use to Improve Patient Experience
Patient experience is perhaps one of the most important aspects for doctors’ offices. Not only is it important to make sure patients actually want to …
How to Make Your Small Business Look Bigger
When you’re growing a small business, one of the most difficult things to do is earn the trust and respect of prospective clients who have …
What Internet Speed Do You Need to Support VoIP?
If you’re considering a VoIP phone system for your business or organization, you’re probably well aware of the many benefits a VoIP (Voice over Internet …
Customer Service Tips for Your Small Call Center
If you run a small call center, then you know the level of service provided to your callers can make or break your company’s reputation. …
5 Productivity Tips for Small Businesses
Are you tired of spending all day at work only to look up at the end of the day to see you’ve actually accomplished very …
5 Reasons More Small Businesses are Moving to the Cloud
In case you’ve missed it, the adoption of cloud-based technology is rapidly growing, especially among small businesses. In fact, it’s probably safe to assume your business …
5 Ways to Stay Connected with Remote Workers
There was a time (not too long ago) when working from home was a foreign concept to most. Even though workers wanted the option, employers …
5 Expenses Small Businesses Can’t Afford to Cut
Getting a small business off the ground is difficult, and the first few years can seem like a never-ending battle for profitability. That means the …
Mobility in the Workplace: Why Mobile Phone Systems are the Next Big Thing for Businesses
Technology is changing the way we do almost everything in society, and one of the most dramatic areas of change affected by modern technology is …