Matthew Hilton

Contributing Author
woman yelling at cellphone How-To

Top 2 IVR Mistakes and How to Avoid Them

Interactive Voice Response (IVR), also called Auto-Attendant (AA), systems are designed to ease the burden on both callers and call-takers. However, if they are not …

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woman pointing at mobile phone Switchvox

Voicemail, What Voicemail?

Sure, from a personal level, many folks believe that the voicemail is going the way of the fax machine or the dodo bird.  Will the …

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