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Jim Machi

Senior Vice President of Product Management and Marketing, Sangoma
Sangoma UC Blog Image Industry Trends

What Does Sangoma Actually Say about UC?

Some readers of this blog ask me from time to time what I actually say when talking to press and analysts. Well, if you’ve been …

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Data Traffic Trends 5G Image Industry Trends

Data Traffic Trends and the (5G) Impact on Enterprise Communications

A couple of months ago, I spent some blog time going over the Cisco Visual Networking Index (VNI) report, specifically talking about the coming impact …

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Unified Communications Systems and Contact Center Features Image Call Center

Unified Communications Systems and Contact Center Features

A few months ago, I wrote a blog about Unified Communication solutions including some contact center features like music on hold, callback when available, call …

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An Airport with Regular Phones

The Astonishing Sight of a Phone Bank!

Last week, I was in the Chicago airport. And amazingly enough, I was delayed. Just a shock really to be delayed at ORD on a …

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A Picture of a Data Center

On-Prem Lives!

A few months ago, I spent some time looking at some data about the growth of Hosted/Cloud PBX. This week, I want to make a …

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Person drawing and upward trend in Sangoma profits

Internet Trends 2019 and the Impact on Enterprise Communications

This is the time of year I write about the Mary Meeker Internet Trends report, which is a key report covering many different internet related …

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Graphic Representation of IoT across the globe

IoT and UC in the Enterprise

I have not written about IoT in some time. Since I last wrote about it, there has been firming up of the standards. For instance, …

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Unified Communications and the Promise of Cloud

About nine months ago, IHS Markit and Sangoma presented a webinar titled UCaaS and the Small Business: Adoption and Implementation. I was recently checking something …

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A mass of people at CommunicAsia

CommunicAsia and the “New” Value Added Services

Last week I attended CommunicAsia, which has historically been the key enterprise and service provider communications event for greater Southeast Asia and the whole ASEAN …

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Data Traffic Trends WiFi Image Mobility

Data Traffic Trends and the (WiFi) Impact on Enterprise Communications

A couple of weeks ago, I spent some time in a blog going over the Cisco Visual Networking Index (VNI) report, specifically talking about the …

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people standing at desk Mobility

Why Companies Still Use DECT Phones

The acronym DECT stands for Digital Enhanced Cordless Telecommunications. A DECT Phone is a cordless phone that connects to a phone network essentially via a …

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Notebook with writing on it, a pen, coffee mug and phone on a desk.

Top 5 Reasons for an On-Premise Phone System

There are many good reasons to put your Unified Communications phone system in the cloud.  For example: You don’t have to lay out the cost …

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Data Traffic Trends Image Mobility

Data Traffic Trends and the (Video) Impact on Enterprise Communications

Every year, I take a look at Internet data traffic trends because these trends have huge impacts on the enterprise and, specifically, enterprise communications. (One …

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woman at computer with phone headset Call Center

Does Unified Communications Include Contact Center Features or Not?

Many small businesses want the modern phone system features they see at trade shows or on the Internet or wherever they happen to see them. …

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lightbulb over office space

Innovation Can Take Many Forms

A couple of months ago, I spoke at the Cloud Comms Summit in London on Innovation. Many companies in addition to Sangoma gave their innovation pitches. And …

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group of people holding cellphones Mobility

Value-Added Real-Time Communication Applications for Mobile Subscribers

Offering value-added services has always been a core part of the mobile service provider revenue strategy. Value-added services (VAS) have historically meant any kind of …

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group having a meeting

Why SMBs Need Unified Communications

Unified Communications is not just for larger companies “that have the money” to spend on it. It’s not a luxury anymore. With the way workplaces …

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open office space with staircase IP Phones

The Future of Office Space

I’m hearing more and more that the “future” office is really a shared communication workspace, shared with other workers from different companies, etc. Maybe that …

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Moving Cityscape Trade shows

What I Saw at Enterprise Connect

A few weeks ago, I attended Enterprise Connect. I hadn’t been there in 10 years. At my old job, as we drifted more towards the …

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man working at desk Customer Experience

Unified Communications and Improved Service Time

I’ve written multiple blogs in the past about how Unified Communications (UC) can improve workforce productivity, collaboration, etc. We even have an excellent white paper …

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person typing with chat bubbles

Quantifying the Productivity Improvement of Chat and Instant Messaging

Have you ever wondered just how much presence and instant messaging improve your productivity? Or maybe you wonder if it doesn’t improve at all because …

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office building at night IP Phones

Why Organizations Still Use Desk Phones

In this age of VoIP, it’s still surprising to some people that desk phones are still being used. Especially if you are a VoIP head, …

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Airplane flying over city

How Service Providers Enrich Enterprise Services with Value-Add

There are many ways service providers can enrich enterprise services with added value. One important way is providing cloud services. Even in this age when …

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hands holding pieces of a puzzle Mobility

Unified Communications and Improved Workforce Collaboration

63% of companies have employees that work from home or remotely at least part of the time. While this represents an opportunity for the employer …

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woman looking up at the sky Industry Trends

Unified Communications Solution: On-Premise or in the Cloud?

On November 8, IHS Markit and Sangoma presented a webinar titled “UCaaS and the Small Business: Adoption and Implementation”. If you would like to view …

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person holding cube with smiling face with frowning face cube in background gateways

SIP Trunks and VoIP Gateways (To the Chagrin of Some…)

Even though we hear over and over that the PSTN is pretty much gone, in reality, legacy infrastructure is still in use. I know this because …

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bridge with the sun rising over a city in the background

What Your Unified Communications Phone System Does in a Typical Day

A couple of weeks ago I wrote a blog explaining what Unified Communications is. If you use a UC phone system, you might not even know …

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image of sound recording VoIP

Voice is Still #1 in Employee Communications

On November 8th, IHS Markit and Sangoma held a webinar called UCaaS and the Small Business: Adoption and Implementation. If you want to listen to …

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person using cellphone with sun in the background gateways

VoLTE and Its Impact on Enterprise

Voice over LTE (VoLTE) is coming! (In fact, some areas are already using it.) And it will have an impact on your enterprise.  Incoming calls …

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Sangoma Portals gateways

The Need and Opportunity for Interworking between SS7 and SIP

Even though mobile networks are transitioning to LTE, there are still plenty of 3G networks in active operation. In fact, according to the GSM Association’s …

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hourglass with blue sand in front of laptop

What is Unified Communications in 1 Minute and 45 Seconds?

I still regularly get questions asking me to explain Unified Communications systems. It’s a murky topic, so that’s understandable. There are various reasons the topic …

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aerial view of city Industry Trends

The Future of Chat with Business Unified Communications

One of the core elements of Unified Communications is chat. Think about communication in a corporate environment. You probably have a business chat tool, such …

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open source program on computer screen Open Source

The Importance of Open Source Technologies in Communications Solutions

Open source technologies are important in both enterprise and service provider communications solutions.  In fact, many CTOs have goals in mind for increasing the percent usage …

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Hidden Benefits of Small Business Phone System Virtualization

In the November 27th blog on small business phone systems and virtualization, I wrote about economics as the primary driver for why a company might want …

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Communications Trends for 2019

As we enter 2019, it’s more obvious than ever that we all crave speed and bandwidth with our communication transport. As that gets delivered by …

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people working in a call center office space PBXact

Small Business Phone Systems and Virtualization

There are multiple choices today for a small business when deploying a phone system. Among others, there is a choice of integrator or reseller, a …

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Typical Small Business UC Deployments Today

On November 8, IHS Markit and Sangoma held a webinar titled “UCaaS and the small business: adoption and implementation.” (If you want to listen to …

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red wallphone on receiver gateways

Unique Gateway Requirements

On October 2, I wrote a blog titled “Why the World Still Needs Gateways.” I received a few comments about it, ranging from “Right on!” …

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three lightbulbs in front of blue sky with clouds Asterisk

The Red Hat Deal and the Value of Open Source

IBM is characterizing the Red Hat deal as a deal to further their cloud initiatives.  And I’m sure that’s why they did it. But from …

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two cables in front of blue background Asterisk

Creating All IP Enterprise Communication Solutions

As the world moves inevitably closer to an all IP network (even though it will take a long time to get there), you will want …

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AstriCon Still Rocks AstriCon

AstriCon Still Rocks!

A couple of weeks ago, I attended AstriCon 2018. It had been 13 years since I’d been to an AstriCon. There is still a lot …

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blue icon of telephone on computer screen Industry Trends

Dialogic Boards and the Enterprise

While Dialogic boards are still being sold (by Sangoma) in decent quantities, it’s no secret they aren’t being sold in the quantities they were 15 …

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Asterisk 16 and FreePBX 15 Asterisk

Asterisk 16 and FreePBX 15 Now Available

Today, at AstriCon, Sangoma announced that Asterisk 16 and FreePBX 15 are now available. This announcement is monumental, not just because these are the next …

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chalk board with chat bubbles and question marks gateways

Why the World Still Needs Gateways

Someone at a customer meeting asked me a few weeks ago: “Tell me, why does the world still need gateways?” The answer to that questions …

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Sangoma, Open Source Communication, and AstriCon

With Sangoma now the primary developer and sponsor of the world’s two most widely used open source communication software programs (Asterisk and FreePBX), I find …

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person touching telephone icon on screen On-Premise

Flexibility is a Key Aspect of Small Business Voice Telephony Solutions

If you are in the market for a new business communication system, then solution flexibility should be a key requirement. Today, businesses have a choice …

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two people in suits shaking hands Asterisk

What’s the Story Behind the Sangoma Digium Deal?

I’ve been asked two main questions since it was announced that Sangoma was buying Digium. First is “What’s the real story?” As if what we’ve …

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