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Jim Machi

Senior Vice President of Product Management and Marketing, Sangoma
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AstriCon 2020

AstriCon typically takes place in October. And this year we had a great one planned. However, as announced two weeks ago, we have decided not …

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Call Center

The Merging of Contact Center and Unified Communications, Part 2

Business owners today are now understanding that having a basic contact center as part of their UC system enables much better customer service, and are …

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The Merging of Contact Center and Unified Communications, Part 1

Once upon a time there was something called a “call center.” That’s because you would make a telephone call to it. It was a central place …

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Two Sangoma employees looking at UC on a desktop

Why an SMB Needs a Unified Communications System to Grow

As I’ve written about quite a few times, the drivers for buying a UC phone system that you might typically hear are: Efficiency improvement Productivity …

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Data Traffic Trends Image

Data Traffic Trends and the (WiFi) Impact on Enterprise Communications

Around this time of the year, I usually read the Cisco Annual Internet Report to see if there is anything interesting relating to the business …

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Wholesale SIPTrunking

A Modern Approach to Wholesale SIP Trunking

SIP Trunking is important for any enterprise these days – this is the connection into your building that carries phone calls to an on-premise UC …

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A man playing with building blocks

The Importance of Telecom Applications

TADSummit Online Asia took place a month ago.  The ‘TAD’ in TADSummit means Telecom Application Development. Seems under exciting. So what is Alan doing? And …

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Communications Systems connected through Sangoma UC, depicted with lines connecting multple computers, devices, and people.

The Emergence of the Business Communications System

What comes after a Unified Communications system?  More unification of course!  We are entering another phase in the evolution of the business phone system, where …

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Sangoma customer staying connected on both mobile device and laptop.

The Evolution of the Business Phone System into a UC Platform

Last week, I described the basic architecture of a PBX system.  But these systems have evolved into Unified Communication systems that handle more than voice …

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The Changing Face of the Business Phone System

The Changing Face of the Business Phone System

The business phone system has evolved. If you didn’t know that before work from home, you know it now. If you have been on a …

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The Tipping Point for Unified Communications in Business

The Tipping Point for Unified Communications in Business

I was asked to contribute an article in FastMode about how we are responding, and helping our customers respond, to the pandemic. If you want to …

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5G Gateways Blog

Why are there 5G Routers and Gateways?

First of all, the question is really why would anyone need a cellular router? They could be useful as a backup mechanism in case your …

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two programmers looking at a screen in an office environment

How the Office Environment Will Continue to Change

Even before the ‘new normal’ of WFH, the office environment was changing. Collaboration was starting to take hold, and the open office concept replete with …

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Machi Minute by Isha Mukherjee

A Blog about a Podcast with Sangoma’s new APAC Marketing Manager

A few weeks ago, I recorded a podcast with Isha Mukherjee, Sangoma’s new APAC marketing manager. We talked about a wide range of topics, including …

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Solar panels with futuristic buildings in the background

WFH, Potential for Carbon Neutrality, and How UC Fits into All of That

One direct impact of all this social distancing, not traveling, and working from home that is stark is the reduction in carbon emissions in the …

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Working from home scene with home office in the background

WFH Month in Review at Sangoma

At Sangoma, we are already in our 6th week of WFH. Given we are a Unified Communications company, it’s been relatively smooth for us since …

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Filming an Interview at ITEXPO

ITEXPO Interview

As I was trying to figure out what to write about this week, I was thinking that doing business over a video calls is good, …

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Customers Using Sangoma Meet Application

Sangoma is Offering Sangoma Meet Video Conferencing Service – Early Access and Free Right Now for Anyone to Use

Unified Communications systems, as I’ve blogged about numerous times already, with their ability to offer softphones with your business number, conferencing, collaboration, presence, and mobile …

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WiFi Blog

Wi-Fi 6 and Why It’s Important

There’s a lot going on now, and for this week at least, I didn’t want to write another remote work or WFH type of blog. …

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A Woman Speaking to a Customer about Unified Communications

UC is all the Rage, but Voice Minutes are Hot Again…

Unified Communications (UC), for knowledge workers, is all the rage right now. UC enables these folks to work from home relatively easily because this type …

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Updating Telecom Network Infrastructure Blog Image Carrier Services

Updating Your ILEC, CLEC, or Coop Telecom Network Infrastructure

If you are one of the multiple hundreds of telecom coops, ILECs (Independent Local Exchange Carriers), or small CLECs (Competitive Local Exchange Carriers), it may …

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A Woman Working Remotely Remote Workers

Working from Home Now and Its Impact on the Future of Work

Two weeks ago, I wrote a blog about how UC can positively impact the ability to work from home. In fact, it’s almost mandatory to …

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Sangoma Blog Header

What is Sangoma About?

When I go to shows where we are exhibiting, I like to work the booth when I have some free time. I like talking to …

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Man Working From Home

Working from Home, the Future of Work, and How UC Fits In

Many people today are thinking more about working from home, especially in the coming months. We’ll see how it all plays out, but it certainly …

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A Man Calculating Numbers Behind Unified Communications

Putting Some Numbers Behind the Unified Communications Value Proposition

Last week, I wrote a bit about the Unified Communications value proposition and the panel I was on at IT Expo. When preparing for that …

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Sangoma Professional Explaining our Services at ITEXPO

[ITEXPO Panel] Using Unified Communications to Convert Wasted Time to Productive Work

Last Thursday, I was on a UC panel at ITEXPO. This was an interesting panel because it was about us as employees being bombarded by …

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An Employee Shaking Hands with a Client

Sangoma Announces Definitive Agreement to Purchase .e4

Sangoma today announced we have signed definitive agreements to purchase .e4, based in Traverse City, Michigan.  .e4 is Sangoma’s leading valued added distributor focused on …

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Differences Between SIP Trunking SIP Trunking

The Difference Between Retail and Wholesale SIP Trunking

SIP trunking is growing. According to the Eastern Management Group, the global SIP trunking market was approximately valued at $14.4 billion in 2018 and projected …

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Sangoma Products’ Support for Kari’s Law / Ray Baum’s Act and How We Can Help You (and your Customers) Comply

Sangoma Products’ Support for Kari’s Law / Ray Baum’s Act and How We Can Help You (and your Customers) Comply

On Feb 16, 2020, the federal version of Kari’s law goes into effect. It’s a complex but important topic, and justifies a comprehensive treatment in …

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Sangoma Dialogic Gateways and Boards

Still Selling Dialogic Boards and Gateways

I was walking through an airport towards the end of 2019 with my Sangoma backpack, and someone approached me and asked if I worked there. …

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A Man Typing Code on a Laptop at TADHack Orlando

Bringing Asterisk and APIdaze to TADHack Mini in Orlando

TADHack Mini will be in Orlando in about ten weeks, at the very end of March, the weekend before Enterprise Connect.  As per the TADHack …

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Communications Trends for 2020

Communications Trends for 2020

People ask sometimes what’s going to happen in our industry in 2020. And I typically say “I don’t know” because I really don’t know. The …

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CPaaS and SIP Trunks CPaaS

CPaaS and SIP Trunks

Why does it seem that CPaaS and SIP trunking goes together, like chocolate and peanut butter (or chocolate and anything!)? At first glance, these offerings …

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The Significance of Switchvox 7.3

A few weeks ago, Sangoma released Switchvox 7.3. In one way, it’s a typical point release like all software point releases as it brings the …

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virtualization depicted in an abstract wave format

Unified Communications Virtualization Benefits

Last week, I explored why virtualization is a possibility for a UC solution and why it may be a viable option for some businesses. This …

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Virtual Servers in a Data Center

The Virtualization Option for Unified Communications

Most of us understand the on-prem or cloud options when considering a new UC solution. But what about a virtualization option for on-prem solutions? That …

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A Woman Showing Her Business Proposal

The End of the Toshiba IP Business Phone System

It was only a matter of time before someone bought the division since it had a robust channel. And so a couple of months after that …

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The UCaaS Value Proposition

As I’ve written about before, the drivers for buying UC phone systems typically revolve around efficiency improvement and productivity gains. These can be realized because …

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On Purchasing VoIP Innovations

As expected, I’ve had a few questions about why we purchased VoIP Innovations. One of the most obvious reasons is the addition of revenue (and …

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AstriCon in 2019 Photo Asterisk

At AstriCon Now…

Hello Everyone – AstriCon 2019 has started! We have well over 300 people here that just packed the introductory remarks from Bill Wignall and the …

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How is Asterisk Different from FreePBX?

Astricon 2019 is next week. And while there will certainly be a lot of discussion about Asterisk, there will also be some discussion about FreePBX. And …

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Partners shaking hands

What is the Impact of the RingCentral & Avaya Partnership?

I’ve had a few people ask me what does the RingCentral and Avaya partnership mean? I have to say, my first reaction was that the …

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The Importance of Customer Satisfaction with Your SIP Trunking Service

The Importance of Customer Satisfaction with Your SIP Trunking Service

Customer satisfaction (CSAT) is a metric that is always important, and one that Sangoma tracks closely. Many businesses, like us, know that this is really …

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man walking while using mobile phone

The End of Voicemail?

The concept of the end of voicemail is not new and has been around for years. I read a blog recently about “the millennials” killing …

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city at night

So…about yesterday…

Yesterday, I wrote a blog called “Is it Possible to Outgrow an Open Source PBX?”. The blog was misconstrued with regards to how I stated …

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hands putting together puzzle and writing on chalkboard

Is it Possible to Outgrow an Open Source PBX?

An update to this blog post can be found here or at the bottom of this page. Many small businesses have started with an open …

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data center with blue and green lights

Why Getting Trained on What’s in your Data Center is Worthwhile

You just got a new communications product that’s either physically in your data center or in a data center someplace else servicing your business. You’re …

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Sangoma Employees Efficient Workplace

Workplace Efficiency: How Unified Communications can Help

Workplace efficiency is a big theme these days. Just get more done in the same amount of time by working “smarter”. As though the way …

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Vacation WiFi Image Mobility

I Went on Vacation (and No One Noticed)

It’s a good thing I think!  I mean, if you go on vacation and no one notices there are two potential reasons I can think …

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Sangoma employee using business communication systems Industry Trends

You’re Still Using A Business Communication System at Work?

Back in April, I wrote a blog about using phones at work. There are many reasons I wrote it, but mostly they related to all …

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