Sangoma Customer Success Team

Contributing Author
men working in a conference room Cost Savings

Building the Business Case: Convincing Your Boss to Upgrade the Phone System

As more and more legacy phone systems are reaching their end of life, system administrators all over the country are researching their options and taking …

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Customize and Track Call Campaigns with Unified Communications

With today’s technology and analytics tools, businesses have more visibility into lead sources than ever before – to the point that it can quickly become …

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Why Seasonal and Growing Businesses Value the Cloud

All businesses value scalability, but for seasonal and growing businesses, the need for scalability is paramount. And that’s why these types of businesses value the …

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Conference call using Sangoma SIP Trunking How-To

Conference Calling – 4 Steps to Success

Organizations use conference calling as a means to communicate with remote employees, partners, vendors and customers. It can also help cut down on travel expenses …

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4 Not-So-Obvious Softphone Selling Points

While there is a time and a place for the desk phone (and they aren’t going away any time soon), more and more companies are …

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Remote Workers

Resources for Working Remotely with Switchvox

COVID-19 is impacting how so many of us go about our workday. It’s no longer ‘business as usual’. At Sangoma, we’re doing everything we can …

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Resources for Working Remotely with PBXact

COVID-19 is impacting how so many of us go about our workday. It’s no longer ‘business as usual’. At Sangoma, we’re doing everything we can …

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graphic rendering of desk phone, desk top monitor, and cellphone Switchvox

A Day in the Life of Switchvox [Video]

When you experience a day in the life of Switchvox, you understand how Unified Communications (UC) connects your workplace like never before. Switchvox unifies your …

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Customer Service Pain Points a Unified Communications Solution Can Solve

Most consumers would say that valuing their time is the most important thing a company can do to provide them with good service. When a …

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11 Reasons System Administrators Love Switchvox

When a system administrator is tasked with upgrading a business phone system, there are several boxes to check when comparing solutions. Employees care about features …

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pencil and calculator on top of graphing paper IVR

Why Financial Firms Are Investing in Unified Communications

In the highly competitive financial services industry, every piece of technology implemented makes a difference in the client’s experience. Investing in a business communications solution …

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Cost Savings

Capex vs. Opex: Should You Buy or Lease Your Business Technology?

When a business is replacing or upgrading their technology, there are several things that must be considered. What are the issues this technology will solve …

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call recording Customer Experience

5 Ways Your Business Can Use Call Recording

Many types of businesses – such as law offices and real estate agencies – rely on call recording for compliance and legal purposes. However, there …

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group of lawyers standing on stairs Customer Experience

Top Unified Communications Features for Law Offices

For lawyers, especially for those billing in six-minute increments, time is money. Investing in a business communications solution that maximizes efficiency and productivity is the …

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technology and productivity

7 Ways Technology Can Increase Productivity

Small and medium-sized businesses (SMBs) are constantly looking for new technology to create a workforce that is more productive, more efficient, and more innovative. In …

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young adults sitting at table using mobile phones and tablets Mobility

BYOD, CYOD, or COPE: Which Mobile Model Should Your Business Choose?

Mobility isn’t just a fad; it’s a firm reality in the modern workplace. BYOD or “bring your own device” was coined in 2005 and went …

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cartoon image of man standing at crossing roads Cost Savings

PRI vs SIP Trunking: Which is Better for Business?

For several decades, the Public Switched Telephone Network (PSTN) consisted of only analog lines, which were physical connections between endpoints. In the 1980’s, the telephony …

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students in classroom listening to teacher Mobility

Technology in Education: Critical UC Features for Teachers

Effective communication on campus is vital for helping students learn and keeping them safe. Whether it be among faculty members, students and teachers, teachers and …

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overhead view of stethoscope, laptop, cellphone, and glasses Press Releases

National Doctor’s Day: Committed to Communication

Today is National Doctor’s Day, an annual event dedicated to celebrating and thanking physicians for their dedication and service to individual lives and their communities. …

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staircase in office building

SMB, SME, and Large Enterprise: Why Your Business Size Classification Matters

SMB, SME/ “Mid-Market” and large enterprise… What’s the difference, and why does your business size classification matter?   As you probably realize, these acronyms are …

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man and woman at computers using phone headsets Customer Experience

How to Reduce Hold Time in a Call Center and Other Tips

Did you know that the average person will spend 1.2 years on hold? That’s a lot of waiting. According to the Small Business Chronicle, after …

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woman using calculator and looking at invoices Cost Savings

6 Ways VoIP Saves Your Business Money

  It’s no secret that business owners are always looking for ways to cut their monthly expenses. If you own or manage a business, there’s one …

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SIP Trunking

What is SIP Trunking and How Does it Work?

As a business owner, you are constantly looking for ways to cut costs and reprioritize your spending. With all the services you are tasked with …

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woman trying to hear phone audio IP Phones

Understanding QoS and How to Improve the Audio of your VoIP Calls

  Poor call quality is something you may have experienced when using your VoIP phone system. Not only can this be an extremely frustrating experience …

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black rotary phone on top of paper Legacy Phone Systems

Modern vs. Legacy Phone System: Time to Upgrade?

In an age where communication takes place over the phone, through email, texting, conferencing, video chat, and on social media, it’s difficult to imagine being …

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