Brian Ferguson
Contributing Author
The Rise of Mobility in Healthcare
If you’ve had a doctor’s appointment recently, or been a patient or visited a friend or loved one in the hospital lately, I’m sure you’ve …
Get the Most out of Your Phone System with IVRs
Interactive Voice Response (IVR) features, commonly known as auto attendants, are among the most underutilized tools in phone systems, today. IVRs include a wide …
The Growing Scale of Cloud-Based Phone Systems
For the decade or so that Cloud-based or hosted phone systems have been available, they’ve been mostly known as a small business solution. From inception …
Gaining Visibility into Your Mobile Sales Team with UC
The world of sales has changed significantly in recent years, mainly driven by advancements in technology. The sales organization has been influenced by technology available …
Business in the Cloud: Hosted UC for Tax Preparers
For those of us that live in the United States, we are in the thick of tax season, organizing the necessary paperwork and documentation to …
How Unified Communications Enables Alternative Work Options
In a 2019 study done by Buffer on remote work, 30% of participating companies have a fully remote workforce. Additional data from the report indicates that …
5 Tips For Keeping Your New Phone System Project On Track
The process of evaluating, choosing, and deploying the right phone system for your company can be extremely time consuming and overwhelming. Your company’s communication system …