Brian Ferguson

Contributing Author
stethoscope next to a laptop Mobility

The Rise of Mobility in Healthcare

If you’ve had a doctor’s appointment recently, or been a patient or visited a friend or loved one in the hospital lately, I’m sure you’ve …

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receptionist answering phone at desk Customer Experience

Get the Most out of Your Phone System with IVRs

  Interactive Voice Response (IVR) features, commonly known as auto attendants, are among the most underutilized tools in phone systems, today.  IVRs include a wide …

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blue sky with large white cloud Switchvox

The Growing Scale of Cloud-Based Phone Systems

For the decade or so that Cloud-based or hosted phone systems have been available, they’ve been mostly known as a small business solution. From inception …

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person checking email on laptop Mobility

Gaining Visibility into Your Mobile Sales Team with UC

The world of sales has changed significantly in recent years, mainly driven by advancements in technology. The sales organization has been influenced by technology available …

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clouds floating across blue sky Switchvox

Business in the Cloud: Hosted UC for Tax Preparers

For those of us that live in the United States, we are in the thick of tax season, organizing the necessary paperwork and documentation to …

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woman wearing headset sitting on couch with laptop Mobility

How Unified Communications Enables Alternative Work Options

In a 2019 study done by Buffer on remote work, 30% of participating companies have a fully remote workforce. Additional data from the report indicates that …

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two woman having a meeting Customer Experience

5 Tips For Keeping Your New Phone System Project On Track

The process of evaluating, choosing, and deploying the right phone system for your company can be extremely time consuming and overwhelming.  Your company’s communication system …

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