Allison Smith

Most of us are quite used to interacting with pre-recorded voice prompts to help guide us to our desired virtual destination or complete daily transactions …

Interactive Voice Responses (IVRs) are a great way to offer a warm greeting to callers, simple instruction or guidance to the right department, or a …

If your company has an IVR auto attendant system, chances are good that it might be the very first impression of your business for many …

This article digs a little deeper into file aspects, characteristics, and offers some helpful conversion “tricks!” Allison: Rod, lots of clients ask for A or …

Need a little help mastering Asterisk sound files? In an interview with Rod Montgomery, I get him to share some great tips and answers to …