Why the Softphone is Vital for Today’s Workforce

When you look at today’s workforce, it’s easy to notice the shift occurring from employees working exclusively in office to an increasingly remote workforce. Initially, it was thought that the rise in remote working was simply a trend, but that is no longer the case.

Many job seekers are looking for employers who support remote working, and, in response, businesses are implementing policies to allow staff to work remotely. This has caused office locations to reduce office space and real estate holdings, as well as the amount of workstation equipment as workers become less dependent on office equipment.

This shift has produced a boost in employee productivity and business efficiency. A recent report from Gallup indicates that surveyed employees who work between 60-80% of their work week remote are the group most likely to stay engaged. Working where they are most comfortable, without in-office distractions allows these employees to be more productive, and eliminating their commute saves on transportation time and costs. The report also mentions that flexible scheduling and work-from-home opportunities are key requests from job candidates. Another report, from Buffer, provides more insight into this workforce shift: 99% of survey respondents would prefer to work, at least some of the time, remotely.

So, it’s beneficial for employers to have tools in place that enable their staff to work remotely. And a great place to start is with softphones. It is the employee’s office desk phone, available as a software application, which can travel with them wherever they go. It’s actually more powerful than their desk phone because it’s typically bundled with collaboration features that improve productivity, keeping them completely connected to the office while focusing on their tasks and projects.

Here are the main advantages of providing softphones to your employees:

Never Miss a Phone Call

Employees can be working from home, a hotel room, a coffee shop, or in a meeting and still be able to make/receive phone calls as if they were sitting beside their office desk phone.

Enhance Communications

Since a softphone interface adapts its screen size to the feature being used, it can make the experience more user friendly when it comes to things like call-by-directory and call transfer. Not to mention, softphones typically provide extra features which your desk phone might not even have, such as visual voicemail and call recording.

Save Money on Hardware

With softphones, existing office environments can reduce or discontinue support and maintenance on older desk phone equipment. Softphones support the efforts of many employers to embrace open concept or shared office environments, free of desk phones and wires. Employees can set up their laptop anywhere and be online, while still having constant access to their office extension.


Softphones are a great tool for any office, but embracing them to the exclusion of physical desk phones is not for every business. Sangoma understands that every business has its own unique needs. That’s why we offer multiple robust lines of IP phones. Click here to read why organizations still use desk phones, even in this age of remote workers.

Check out the all new Switchvox Desktop Softphone here!

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