In the auto industry, there are many teams within a dealership hoping to achieve a singular goal: sell cars. And doing so today requires sales and service departments to separate themselves from the competition.
If you’ve ever worked at a dealership, you understand the sense of urgency that comes with each deal. Catering to customers, following up with questions and resources, and the overall nurturing process is of the utmost importance – and so is having the right communications tools to do the job.
A Unified Communications (UC) phone system can offer staff plenty of features to help them reach success in closing deals, but mobile softphone apps and mobility features are of the utmost importance to this process.
Keep your sales team available – no matter where they are
Chances are, your sales team is constantly on the go and hardly ever at their desk. Whether they’re on test drives or showing cars on the lot, a mobile softphone allows them to continue to receive calls from their work extension without giving customers their personal cell phone number. This ensures that your sales team never has to worry about missed calls sinking a deal or the woes of an overflowing voicemail.
Utilize Bring Your Own Device (BYOD) practices
Whether you’re looking to save money or give staff a bit more freedom, mobile softphones give dealerships the option to enact Bring Your Own Device (BYOD) policies. Rather than giving each individual a company-assigned mobile device, let your employees use their own devices with a mobile softphone app.
Manage multiple locations without being tethered to your desk
For GMs, mobility features offer the ability to transfer or forward calls between multiple devices, meaning you can switch from your desk phone to your mobile phone (and vice versa) without interrupting a call. And if you’re going between dealerships, you won’t return to your desk to find a slew of missed calls! You can focus your time on more pressing tasks rather than playing catch up.
Enable remote work
While many essential parts of a car deal are better handled in a dealership environment, today’s car buyers expect some flexibility, especially with new forms of internet car sales disrupting the industry. That flexibility to sell cars online and over the phone, while unfortunately lacking all of the in-person, “show-and-smell” effect that test drives and walk-arounds can have, does enable salespeople to enjoy the flexibility of working remotely from the dealership. Mobility features provide these salespeople with all the tools they need to prospect and sell from wherever, with the customer never having to worry about coming to a dealership sales floor.
If you’re interested in what a UC business phone system can do for your dealership, take a look at Switchvox. With powerful mobility features, CRM integration, and an abundance of contact center features, you can ensure your sales and service teams are well-equipped to provide the best customer service every time.
Want to learn more about how Switchvox can improve productivity at your dealership? Download our free guide now! You’ll learn how Switchvox can fit within tight budgets, connect multiple locations, help your team manage high call volumes, and more.