Resellers: Building Your Customer Base
For most small to medium- sized businesses (SMBs), the continuous search for new customers is essential to meet or exceed growth targets. As a reseller,
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Customize and Track Call Campaigns with Unified Communications
With today’s technology and analytics tools, businesses have more visibility into lead sources than ever before – to the point that it can quickly become
Why Seasonal and Growing Businesses Value the Cloud
All businesses value scalability, but for seasonal and growing businesses, the need for scalability is paramount. And that’s why these types of businesses value the
Building the Reputation of your Business with Cloud
Few things are more important to a SMB (small-medium business) than its reputation. Building rapport with your customers doesn’t happen overnight, it’s a relationship that
Conference Calling – 4 Steps to Success
Organizations use conference calling as a means to communicate with remote employees, partners, vendors and customers. It can also help cut down on travel expenses
4 Not-So-Obvious Softphone Selling Points
While there is a time and a place for the desk phone (and they aren’t going away any time soon), more and more companies are
Sangoma and .e4: Long Live Open Source
It’s been a little over two months since .e4 joined the Sangoma team. In that time, we’ve had an opportunity to adjust to multiple new
Remote IP Phone Security
The importance of considering network security in VoIP/UC deployments cannot be understated. Unsecured VoIP networks are vulnerable to the same threats as regular data networks
Putting the Value in Value-Added Reseller
The channel is the lifeblood for the technology industry. It enables vendors to focus on R&D and gives end users a more personalized experience by
Working from Home? Here’s Some Tips
As a Unified Communications (UC) provider, Sangoma has seen the potential for workspaces to stay more connected than ever while becoming flexible enough to allow
Mobility for Auto Dealerships
In the auto industry, there are many teams within a dealership hoping to achieve a singular goal: sell cars. And doing so today requires sales
Keeping Your Workforce Safe and Connected During the COVID-19 Pandemic
Introducing our guest contributor: Ben has been doing Linux based IT support and networking for over 25 years, and has been doing VoIP sense asterisk
Resources for Working Remotely with Switchvox
COVID-19 is impacting how so many of us go about our workday. It’s no longer ‘business as usual’. At Sangoma, we’re doing everything we can
Resources for Working Remotely with PBXact
COVID-19 is impacting how so many of us go about our workday. It’s no longer ‘business as usual’. At Sangoma, we’re doing everything we can
10 Conference Call Etiquette Tips to Make Your Remote Meetings More Productive
Ah, conference calls. They have the ability to make meetings so much more convenient, but like any technology, remote collaboration can come with a certain
[Infographic] Mitigating Common VoIP Security Threats
Common VoIP Security Threats Toll Fraud A common attack against business phone systems where the malicious agent attempts to gain access to your long-distance,
How to Break Up with your Legacy Phone System…
…And Move to the Cloud! We’ve all been there. The dreaded phone call. “It’s not you, it’s me.” “I just see us going in different
Must-Have Unified Communications Features for Auto Dealerships
The ability to capture leads and close a sale is firmly wrapped up in seamless communication through your dealership’s website, CRM, and business phone system;
Ways to Improve School Safety with UC
Educators and administrators are tasked with keeping students safe as they go through the school day. From homeroom to the car line, quick and reliable
Increase Your Revenue with New E911 Call Monitoring Services
Have you been searching for an innovative new service that can increase your revenue? Good news! We offer exact service you’re looking for. It’s called
How to Sell Cars with UC
The automotive market is incredibly interesting. It is incredibly saturated, yet, with ups and downs, demand for new and used vehicles remains fairly steady. Millennials
Top Ways to Boost Teacher-Parent Communications with UC
Teachers are already successful communicators, but there’s only so much time in a day. Adding additional resources to the school classroom can help educators maintain
Technology Reaching End of Life? Why You Should Care…
Ever heard of Moore’s Law? You probably have. Tech journalism rehashes the basic idea of Moore’s Law every time some big name chip manufacturer releases
For Large Retailers, Hope Still Remains for Integrated Service T1 Gateways
For SMBs in search of a solution to transmit basic data to your central office or headquarters, there exist many more options today than in
How Do I Know if Cloud is Right for Me?
If you are a SMB (Small to Mid-sized Business) owner, you probably keep hearing, “You should move to the Cloud!” or “The Cloud is the
A Day in the Life of Switchvox [Video]
When you experience a day in the life of Switchvox, you understand how Unified Communications (UC) connects your workplace like never before. Switchvox unifies your
Customer Service Pain Points a Unified Communications Solution Can Solve
Most consumers would say that valuing their time is the most important thing a company can do to provide them with good service. When a
The Basics of Phone System Virtualization
There has been a lot of buzz about cloud computing for well over a decade, and it continues to be adopted by companies in every
Benefits of Mobility in the Modern Workforce
For many professions, work is no longer about where a person is, but how much they can accomplish independent of where they are. Unified Communications (UC) takes
What to Know about the ISDN Switch Off
Often, one technology has to be retired to make way for newer, more efficient technology. Wooden ships that relied solely on wind and tides gave
Creepy Conferencing Conundrums Solved with Switchvox Conferencing Widget
We’ve all been there, the conference call from hell. Where someone is not muted and you hear their dog or kids in the background and
Advantages of IP Phones for Business
The process of choosing a new phone system is broad, with many steps involved. Naturally, some parts of the process seem to be less important
Choosing between On-Premise and Cloud? Here’s How.
The debate around which phone system method reigns supreme has been building for years. Most modern vendors will offer either a hosted or on-premise offering,
Keeping the New Workforce Engaged with Unified Communications
The people who make up today’s workforce and the way they approach their careers has undergone dramatic change with the rise of the younger generations.
Which Phone System Deployments are Right for Government Agencies?
Every government agency is different, and the considerations that are most important to their technology decisions are as varied as the valuable work they perform
Vacation Mode: UC Tricks for Workaholics on Vacation
It’s been proven time and time again that taking a vacation from the office boosts productivity upon return, while also improving mental stability and overall
Stress-Free Mobility for Government
With the implementation of the Telework Enhancement Act in 2010, there’s been a notable movement to remote and mobile working options for government employees. And
11 Reasons System Administrators Love Switchvox
When a system administrator is tasked with upgrading a business phone system, there are several boxes to check when comparing solutions. Employees care about features
Streamlining Government Agencies with Unified Communications
With tight budgets and long timelines, government agencies cannot afford to allow their technology to become old and more prone to critical failures. Offices must
Common Fears about Upgrading a Legacy Phone System
There comes a time when every business must reconsider its phone system. Maybe the current equipment is too old or faulty or maintenance fees are
Unified Communications Features that Revolutionize Government Offices
As a modern-day government employee, you’re hyperconnected. Whether you’re out in the field, engaging with constituents, responding to emails, or answering countless calls, you rely
The Cost of Not Updating a Healthcare Facility’s Phone System
Doctors, nurses and medical professionals alike know that, in healthcare, every second counts. Providing care for patients quickly and efficiently becomes especially important when tending
The Advantages of Interactive Voice Response (IVR) for Healthcare
One of the best ways to stand out in the healthcare industry is to provide a level of customer service that counters the stereotype of
Off-Network E911 Services
If your E911 services are not meeting your needs, it’s time to consider additional options. Your current provider might not offer the services, or you
How FAXStation Brings Healthcare to the 21st Century
Last week I unfortunately found myself at the pediatrician’s office. My son needed a prescription cream, and the doctor needed to fax the prescription to
Why the Softphone is Vital for Today’s Workforce
When you look at today’s workforce, it’s easy to notice the shift occurring from employees working exclusively in office to an increasingly remote workforce. Initially,
How Unified Communications is Fueling National Road Trip Day
Many folks throughout the United States are preparing to pack up their cars, kids and vacation gear and head out for Memorial Day weekend, kicking
4 Things to Keep in Mind When Switching to SIP
SIP trunking is gaining ground quickly as more and more businesses realize they can save up to 70% off of their monthly communications costs. Though
5 Ways a Hosted Phone System Can Help Small Businesses Succeed
Walking around and browsing the small businesses of the historic downtown areas of any city is an increasingly popular weekend activity across America. Especially with
Large Retailers Trust Sangoma for their Data Network Solutions
The telephony card market in general has been agreeably declining for some time. Despite this, Sangoma’s telephony card division has continued to show tremendous strength,
