Mobility
The Rise of SMS and Unified Communications
“Just text me” Those three words are being said now more than ever. It’s the perfect way to send a message without verbally interrupting a
Articles about Unified Communications
Latest Articles
Switchvox
Choosing a Business Phone System Vendor: The Value in an End-To-End Unified Communications
Are you using multiple communications vendors? If you’re using more than one Unified Communications vendor, that can be a problem – or at least a
IP Phones
Buyer’s Guide: Business IP Phone Systems
There’s a wealth of information for buyers looking at business IP phone systems, and it can get confusing to understand the different options available. To
PBXact
The Positive Benefits of a User-First, not Cloud-First or Prem-First, UC Portfolio
Sangoma has many unique positions. A lot of companies can say that. A lot of companies do say that. Sometimes unique positions are things that
System Integration and Security will be Important for the Future of UC
Unified Communication was driven by many things – technological advances in networks for example that made this possible. But even beyond that, it was driven
Switchboard Tips for Remote Workers
Switchvox has great call-handling tools that can be overshadowed sometimes by the focus on the more complex Call Queues. If your teams work closely with
Customer Experience
Future of Video Conferencing
Modern video communications technologies allow us to work together as if we were in the same space, face-to-face, regardless of our locations. These innovations allow
cloud policy
5 Drivers for Moving Business Communications to the Cloud
We have all heard about ‘the cloud.’ The cloud this, the cloud that. But should you move your business communications infrastructure to the cloud? There
FreePBX
Introducing our Next-Generation Mobile App: Sangoma Connect
We know that right now, communication is key. We also know that you need to be able to work where it makes the most sense
Mobility
7 Signs That It’s Time to Upgrade your Business Phone System
One crucial element to improving and expanding a business that many owners, managers, and IT administrators often overlook or do not recognize is the central
Cost Savings
Building the Business Case: Convincing your Boss to Upgrade the Phone System
As more and more legacy phone systems are reaching their end of life, system administrators all over the country are researching their options and taking
SIP Trunking
Switchvox + SIPStation: A Winning Combination
Sangoma is a “one-stop shop” vendor, meaning that Sangoma offers everything you need for your UC solution. From the phone system with contact center features
Customize and Track Call Campaigns with Unified Communications
With today’s technology and analytics tools, businesses have more visibility into lead sources than ever before – to the point that it can quickly become
How-To
Conference Calling – 4 Steps to Success
Organizations use conference calling as a means to communicate with remote employees, partners, vendors and customers. It can also help cut down on travel expenses
Mobility
4 Not-So-Obvious Softphone Selling Points
While there is a time and a place for the desk phone (and they aren’t going away any time soon), more and more companies are
Guest Contributor
Keeping Your Workforce Safe and Connected During the COVID-19 Pandemic
Introducing our guest contributor: Ben has been doing Linux based IT support and networking for over 25 years, and has been doing VoIP sense asterisk
Remote Workers
Resources for Working Remotely with Switchvox
COVID-19 is impacting how so many of us go about our workday. It’s no longer ‘business as usual’. At Sangoma, we’re doing everything we can
FreePBX
Resources for Working Remotely with PBXact
COVID-19 is impacting how so many of us go about our workday. It’s no longer ‘business as usual’. At Sangoma, we’re doing everything we can
Switchvox
A Day in the Life of Switchvox [Video]
When you experience a day in the life of Switchvox, you understand how Unified Communications (UC) connects your workplace like never before. Switchvox unifies your
Customer Service Pain Points a Unified Communications Solution Can Solve
Most consumers would say that valuing their time is the most important thing a company can do to provide them with good service. When a
The Basics of Phone System Virtualization
There has been a lot of buzz about cloud computing for well over a decade, and it continues to be adopted by companies in every
Mobility
Benefits of Mobility in the Modern Workforce
For many professions, work is no longer about where a person is, but how much they can accomplish independent of where they are. Unified Communications (UC) takes
Cloud
Choosing between On-Premise and Cloud? Here’s How.
The debate around which phone system method reigns supreme has been building for years. Most modern vendors will offer either a hosted or on-premise offering,
Mobility
Keeping the New Workforce Engaged with Unified Communications
The people who make up today’s workforce and the way they approach their careers has undergone dramatic change with the rise of the younger generations.
Mobility
Vacation Mode: UC Tricks for Workaholics on Vacation
It’s been proven time and time again that taking a vacation from the office boosts productivity upon return, while also improving mental stability and overall
gateways
Common Fears about Upgrading a Legacy Phone System
There comes a time when every business must reconsider its phone system. Maybe the current equipment is too old or faulty or maintenance fees are
Success Stories
How Unified Communications is Fueling National Road Trip Day
Many folks throughout the United States are preparing to pack up their cars, kids and vacation gear and head out for Memorial Day weekend, kicking
Product Releases
Drum Roll Please: Announcing Switchvox 7
Here’s some exciting news: The latest version of our award-winning Unified Communications platform, Switchvox 7, is now available! This is a big deal. It marks
Productivity
How Unified Communications Boosts Workplace Productivity
Many organizations fuss around with different apps and new gizmos hoping to find the magic bullet solution to increasing their workplace productivity. But a growing
Cost Savings
State of Phone System Buying 2019
In the near future, those entering the workforce will have no memory of what the workplace looked like before Unified Communications (UC). They will have
IP Phones
How Unified Communications Simplifies Phone System Management
Maintaining and administering phone systems has not always been easy. And, as businesses need more and more functionality, phone systems have become more advanced to
Switchvox
Switchvox in Review: What the Best Value in UC Has to Offer
In today’s saturated market of business phone system solutions, it is not easy to decide which one is the right choice for your business needs.
What is Presence in Unified Communications?
It’s Wednesday in the office. The phone rings; oh, just a fax, which very loudly starts printing out. You have a question for a coworker,
What Can Unified Communications Merge?
Unified Communications (UC), simply put, is a platform designed to merge all the real-time and asynchronous communication tools businesses use into a single solution. The
Why It’s So Important to Take the Day Off (and How UC Can Help!)
The US Travel Association in its 2018 State of the American Vacation report estimates that 52% of US workers have at least one unused paid
Customer Experience
Improving Customer Service with UC
The three ‘C’s of customer service are convenience, collaboration, and communication. Unified Communications (UC), by merging business communications from many sources into one platform, elevates
How Small Businesses Make Smart Tech Decisions
Small businesses are the heartbeat of America. According to the US Small Business Administration, there are 30.2 million small businesses in the US, which makes
Unified Communications Defined and Other Terms to Know
Unified Communications is at the heart of the solutions that Sangoma provides. Because we’re immersed in it, it can be easy to forget that not
Switchvox
Top 10 Web-Based Tools for Small Businesses
Running a business, especially a small business where there are limited human resources for different tasks, can become quite harrowing. And the need for being
How-To
Grow Your Business with a Unified Marketing Strategy
Unified Marketing Strategy Running a profitable business relies on two major components: innovation and marketing. Innovation creates and renews the business by providing a solution
IVR
What’s the Difference in an Auto Attendant and IVR?
We’ve all called into a business at some point in time and been greeted by an automated robot attendant. For some people, it works well,
Customer Experience
3 Ways to Improve Customer Experience Over the Phone
You may not think about it often, but improving customer experience can be a game changer for your organization. Consider this: Poor customer experiences cause you
Customer Experience
Business Phone Analytics: 3 Advantages to Tracking Phone Calls to Your Business
Businesses today use more software tools than ever before, and one of the most popular types of tools is a CRM solution, which stands for
How-To
5 Productivity Tips for Small Businesses
Are you tired of spending all day at work only to look up at the end of the day to see you’ve actually accomplished very
Switchvox
Voicemail, What Voicemail?
Sure, from a personal level, many folks believe that the voicemail is going the way of the fax machine or the dodo bird. Will the
How-To
5 Ways to Stay Connected with Remote Workers
There was a time (not too long ago) when working from home was a foreign concept to most. Even though workers wanted the option, employers
Customer Experience
5 Expenses Small Businesses Can’t Afford to Cut
Getting a small business off the ground is difficult, and the first few years can seem like a never-ending battle for profitability. That means the
Mobility
Mobility in the Workplace: Why Mobile Phone Systems are the Next Big Thing for Businesses
Technology is changing the way we do almost everything in society, and one of the most dramatic areas of change affected by modern technology is
Customer Experience
5 Ways Your Business Can Use Call Recording
Many types of businesses – such as law offices and real estate agencies – rely on call recording for compliance and legal purposes. However, there
7 Ways Technology Can Increase Productivity
Small and medium-sized businesses (SMBs) are constantly looking for new technology to create a workforce that is more productive, more efficient, and more innovative. In
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