One of the core benefits of a Unified Communications-as-a-Service (UCaaS) system is its end-user adaptability. These platforms provide full access to on-demand communications and collaboration
Today’s Unified Communications as a Service offerings represent a “fundamental shift in business communications.” This form of pay-per-use service embraces cutting-edge technology to go beyond
In recent years, organizations have been thrust into remote and hybrid work scenarios. Companies of virtually every size were forced to adopt new delivery models
Businesses are turning to Desktop-as-a-Service (DaaS) in order to adapt to today’s modern, flexible, and remote workforce. It is the most secure method for staff
Sangoma Technologies Corporation, a trusted leader in delivering cloud-native Communications-as-a-Service solutions for businesses of all sizes, today announced that they were recognized as a 2021
You might be a small business owner looking to upgrade your phone system, or perhaps an IT administrator tired of dealing with the headaches of
The Rise of SMS and Unified Communications “Just text me” Those three words are being said now more than ever. SMS communication is the perfect
Are you using multiple communications vendors? If you’re using more than one Unified Communications vendor, that can be a problem – or at least a
There’s a wealth of information for buyers looking at business IP phone systems, and it can get confusing to understand the different options available. To
Sangoma has many unique positions. A lot of companies can say that. A lot of companies do say that. Sometimes unique positions are things that
Unified Communication was driven by many things – technological advances in networks for example that made this possible. But even beyond that, it was driven
Switchvox has great call-handling tools that can be overshadowed sometimes by the focus on the more complex Call Queues. If your teams work closely with
Modern video communications technologies allow us to work together as if we were in the same space, face-to-face, regardless of our locations. These innovations allow
We have all heard about ‘the cloud.’ The cloud this, the cloud that. But should you move your business communications infrastructure to the cloud? There
We know that right now, communication is key. We also know that you need to be able to work where it makes the most sense
One crucial element to improving and expanding a business that many owners, managers, and IT administrators often overlook or do not recognize is the central
As more and more legacy phone systems are reaching their end of life, system administrators all over the country are researching their options and taking
Sangoma is a “one-stop shop” vendor, meaning that Sangoma offers everything you need for your UC solution. From the phone system with contact center features
With today’s technology and analytics tools, businesses have more visibility into lead sources than ever before – to the point that it can quickly become
Organizations use conference calling as a means to communicate with remote employees, partners, vendors and customers. It can also help cut down on travel expenses
While there is a time and a place for the desk phone (and they aren’t going away any time soon), more and more companies are
Introducing our guest contributor: Ben has been doing Linux based IT support and networking for over 25 years, and has been doing VoIP sense asterisk
COVID-19 is impacting how so many of us go about our workday. It’s no longer ‘business as usual’. At Sangoma, we’re doing everything we can
COVID-19 is impacting how so many of us go about our workday. It’s no longer ‘business as usual’. At Sangoma, we’re doing everything we can
When you experience a day in the life of Switchvox, you understand how Unified Communications (UC) connects your workplace like never before. Switchvox unifies your
Most consumers would say that valuing their time is the most important thing a company can do to provide them with good service. When a
There has been a lot of buzz about cloud computing for well over a decade, and it continues to be adopted by companies in every
For many professions, work is no longer about where a person is, but how much they can accomplish independent of where they are. Unified Communications (UC) takes
The debate around which phone system method reigns supreme has been building for years. Most modern vendors will offer either a hosted or on-premise offering,
Recent Trends in Workforce Communications The people who make up today’s workforce and the way they approach their careers have undergone a dramatic change with
It’s been proven time and time again that taking a vacation from the office boosts productivity upon return, while also improving mental stability and overall
There comes a time when every business must reconsider its phone system. Maybe the current equipment is too old or faulty or maintenance fees are
Many folks throughout the United States are preparing to pack up their cars, kids and vacation gear and head out for Memorial Day weekend, kicking
Here’s some exciting news: The latest version of our award-winning Unified Communications platform, Switchvox 7, is now available! This is a big deal. It marks
Many organizations fuss around with different apps and new gizmos hoping to find the magic bullet solution to increasing their workplace productivity. But a growing
In the near future, those entering the workforce will have no memory of what the workplace looked like before Unified Communications (UC). They will have
Maintaining and administering phone systems has not always been easy. And, as businesses need more and more functionality, phone systems have become more advanced to
In today’s saturated market of business phone system solutions, it is not easy to decide which one is the right choice for your business needs.
It’s Wednesday in the office. The phone rings; oh, just a fax, which very loudly starts printing out. You have a question for a coworker,
Unified Communications (UC), simply put, is a platform designed to merge all the real-time and asynchronous communication tools businesses use into a single solution. The
The US Travel Association in its 2018 State of the American Vacation report estimates that 52% of US workers have at least one unused paid
The three ‘C’s of customer service are convenience, collaboration, and communication. Unified Communications (UC), by merging business communications from many sources into one platform, elevates
Small businesses are the heartbeat of America. According to the US Small Business Administration, there are 30.2 million small businesses in the US, which makes
Unified Communications is at the heart of the solutions that Sangoma provides. Because we’re immersed in it, it can be easy to forget that not
Running a business, especially a small business where there are limited human resources for different tasks, can become quite harrowing. And the need for being
Unified Marketing Strategy Running a profitable business relies on two major components: innovation and marketing. Innovation creates and renews the business by providing a solution
We’ve all called into a business at some point in time and been greeted by an automated robot attendant. For some people, it works well,
You may not think about it often, but improving customer experience can be a game changer for your organization. Consider this: Poor customer experiences cause you
Businesses today use more software tools than ever before, and one of the most popular types of tools is a CRM solution, which stands for
Are you tired of spending all day at work only to look up at the end of the day to see you’ve actually accomplished very
