Customer Service Pain Points a Unified Communications Solution Can Solve
Most consumers would say that valuing their time is the most important thing a company can do to provide them with good service. When a
Unified Communications
Choosing between On-Premise and Cloud? Here’s How.
The debate around which phone system method reigns supreme has been building for years. Most modern vendors will offer either a hosted or on-premise offering,
Keeping the New Workforce Engaged with Unified Communications
The people who make up today’s workforce and the way they approach their careers has undergone dramatic change with the rise of the younger generations.
Vacation Mode: UC Tricks for Workaholics on Vacation
It’s been proven time and time again that taking a vacation from the office boosts productivity upon return, while also improving mental stability and overall
Common Fears about Upgrading a Legacy Phone System
There comes a time when every business must reconsider its phone system. Maybe the current equipment is too old or faulty or maintenance fees are
How Unified Communications is Fueling National Road Trip Day
Many folks throughout the United States are preparing to pack up their cars, kids and vacation gear and head out for Memorial Day weekend, kicking
Drum Roll Please: Announcing Switchvox 7
Here’s some exciting news: The latest version of our award-winning Unified Communications platform, Switchvox 7, is now available! This is a big deal. It marks
How Unified Communications Boosts Workplace Productivity
Many organizations fuss around with different apps and new gizmos hoping to find the magic bullet solution to increasing their workplace productivity. But a growing
State of Phone System Buying 2019
In the near future, those entering the workforce will have no memory of what the workplace looked like before Unified Communications (UC). They will have
How Unified Communications Simplifies Phone System Management
Maintaining and administering phone systems has not always been easy. And, as businesses need more and more functionality, phone systems have become more advanced to
Switchvox in Review: What the Best Value in UC Has to Offer
In today’s saturated market of business phone system solutions, it is not easy to decide which one is the right choice for your business needs.
What is Presence in Unified Communications?
It’s Wednesday in the office. The phone rings; oh, just a fax, which very loudly starts printing out. You have a question for a coworker,
What is Virtualization?
There has been a lot of buzz about cloud computing for well over a decade, and it continues to be adopted by companies in every
What Can Unified Communications Merge?
Unified Communications (UC), simply put, is a platform designed to merge all the real-time and asynchronous communication tools businesses use into a single solution. The
Why It’s So Important to Take the Day Off (and How UC Can Help!)
The US Travel Association in its 2018 State of the American Vacation report estimates that 52% of US workers have at least one unused paid
Improving Customer Service with UC
The three ‘C’s of customer service are convenience, collaboration, and communication. Unified Communications (UC), by merging business communications from many sources into one platform, elevates
How Small Businesses Make Smart Tech Decisions
Small businesses are the heartbeat of America. According to the US Small Business Administration, there are 30.2 million small businesses in the US, which makes
Unified Communications Defined and Other Terms to Know
Unified Communications is at the heart of the solutions that Sangoma provides. Because we’re immersed in it, it can be easy to forget that not
Top 10 Web-Based Tools for Small Businesses
Running a business, especially a small business where there are limited human resources for different tasks, can become quite harrowing. And the need for being
Grow Your Business with a Unified Marketing Strategy
Unified Marketing Strategy Running a profitable business relies on two major components: innovation and marketing. Innovation creates and renews the business by providing a solution
What’s the Difference in an Auto Attendant and IVR?
We’ve all called into a business at some point in time and been greeted by an automated robot attendant. For some people, it works well,
3 Ways to Improve Customer Experience Over the Phone
You may not think about it often, but improving customer experience can be a game changer for your organization. Consider this: Poor customer experiences cause you
Business Phone Analytics: 3 Advantages to Tracking Phone Calls to Your Business
Businesses today use more software tools than ever before, and one of the most popular types of tools is a CRM solution, which stands for
5 Productivity Tips for Small Businesses
Are you tired of spending all day at work only to look up at the end of the day to see you’ve actually accomplished very
Voicemail, What Voicemail?
Sure, from a personal level, many folks believe that the voicemail is going the way of the fax machine or the dodo bird. Will the
5 Ways to Stay Connected with Remote Workers
There was a time (not too long ago) when working from home was a foreign concept to most. Even though workers wanted the option, employers
5 Expenses Small Businesses Can’t Afford to Cut
Getting a small business off the ground is difficult, and the first few years can seem like a never-ending battle for profitability. That means the
Mobility in the Workplace: Why Mobile Phone Systems are the Next Big Thing for Businesses
Technology is changing the way we do almost everything in society, and one of the most dramatic areas of change affected by modern technology is
4 Not-So-Obvious Softphone Selling Points
While there is a time and a place for the desk phone (and they aren’t going away any time soon), more and more companies are
Building the Business Case: Convincing Your Boss to Upgrade the Phone System
As more and more legacy phone systems are reaching their end of life, system administrators all over the country are researching their options and taking
5 Ways Your Business Can Use Call Recording
Many types of businesses – such as law offices and real estate agencies – rely on call recording for compliance and legal purposes. However, there
7 Ways Technology Can Increase Productivity
Small and medium-sized businesses (SMBs) are constantly looking for new technology to create a workforce that is more productive, more efficient, and more innovative. In
Conference Calling – 4 Steps to Success
Organizations use conference calling as a means to communicate with remote employees, partners, vendors and customers. It can also help cut down on travel expenses
Get the Most out of Your Phone System with IVRs
Interactive Voice Response (IVR) features, commonly known as auto attendants, are among the most underutilized tools in phone systems, today. IVRs include a wide
SMB, SME, and Large Enterprise: Why Your Business Size Classification Matters
SMB, SME/ “Mid-Market” and large enterprise… What’s the difference, and why does your business size classification matter? As you probably realize, these acronyms are
6 Ways VoIP Saves Your Business Money
It’s no secret that business owners are always looking for ways to cut their monthly expenses. If you own or manage a business, there’s one
How Unified Communications Enables Alternative Work Options
In a 2019 study done by Buffer on remote work, 30% of participating companies have a fully remote workforce. Additional data from the report indicates that
