PBXact
The Positive Benefits of a User-First, not Cloud-First or Prem-First, UC Portfolio
Sangoma has many unique positions. A lot of companies can say that. A lot of companies do say that. Sometimes unique positions are things that
Articles about UC Technology
Latest Articles
Getting the Most Out of Toll Free Numbers
Even in today’s world, most call plans include what used to be referred to as “long-distance,” toll-free Numbers are still seen as a sign of
Customer Experience
Future of Video Conferencing
Modern video communications technologies allow us to work together as if we were in the same space, face-to-face, regardless of our locations. These innovations allow
Carrier Services
Robocall Mitigation Law Goes into Effect June 2021: Are You Ready?
The FCC has passed the TRACED Act, requiring all communication service providers to implement STIR/SHAKEN and/or some form of robocall mitigation within their VoIP network
SIP Trunking
6 Business Benefits of SIP Trunking
The business world is saturated with various IP telephony solutions because of the multiple benefits they provide. One type of solution is SIP trunks (or
How-To
7 Tell-Tale Signs Your Business Is Using Outdated Technology
Is your company using outdated technology? If so, it could be hurting your business more than you realize. But what’s considered “outdated?” Computers and operating systems are
IP Phones
Why Businesses Still Use Desk Phones Over Softphones
There is a long ongoing debate over the advantages of using deskphones with VoIP phone systems. As with most technology debates, there are pros and
Why Businesses Need IP Phone Systems
Globally, the most trending business communication technology today is still the IP phone system. With VoIP services, your phone calls travel over the internet as
Creating the Best Video Conferencing Experience for your Team
Consider how your video conferencing experience has been so far. Do you like the solution that your company uses, or do you wish it had
Sangoma and .e4: Long Live Open Source
It’s been a little over two months since .e4 joined the Sangoma team. In that time, we’ve had an opportunity to adjust to multiple new
Remote Workers
Working from Home? Here’s Some Tips
As a Unified Communications (UC) provider, Sangoma has seen the potential for workspaces to stay more connected than ever while becoming flexible enough to allow
Session Border Controller
[Infographic] Mitigating Common VoIP Security Threats
Common VoIP Security Threats Toll Fraud A common attack against business phone systems where the malicious agent attempts to gain access to your long-distance,
Technology Reaching End of Life? Why You Should Care…
Ever heard of Moore’s Law? You probably have. Tech journalism rehashes the basic idea of Moore’s Law every time some big name chip manufacturer releases
For Large Retailers, Hope Still Remains for Integrated Service T1 Gateways
For SMBs in search of a solution to transmit basic data to your central office or headquarters, there exist many more options today than in
What to Know about the ISDN Switch Off
Often, one technology has to be retired to make way for newer, more efficient technology. Wooden ships that relied solely on wind and tides gave
Creepy Conferencing Conundrums Solved with Switchvox Conferencing Widget
We’ve all been there, the conference call from hell. Where someone is not muted and you hear their dog or kids in the background and
IP Phones
Advantages of IP Phones for Business
The process of choosing a new phone system is broad, with many steps involved. Naturally, some parts of the process seem to be less important
Switchvox
11 Reasons System Administrators Love Switchvox
When a system administrator is tasked with upgrading a business phone system, there are several boxes to check when comparing solutions. Employees care about features
Mobility
Introducing the New Desktop Softphone for Switchvox
As part of our dedication to enriching the Switchvox ecosystem with new features, we are pleased to announce the release of the new Switchvox
Mobility
Why the Softphone is Vital for Today’s Workforce
When you look at today’s workforce, it’s easy to notice the shift occurring from employees working exclusively in office to an increasingly remote workforce. Initially,
SIP Trunking
4 Things to Keep in Mind When Switching to SIP
SIP trunking is gaining ground quickly as more and more businesses realize they can save up to 70% off of their monthly communications costs. Though
Telephony cards
Large Retailers Trust Sangoma for their Data Network Solutions
The telephony card market in general has been agreeably declining for some time. Despite this, Sangoma’s telephony card division has continued to show tremendous strength,
VoIP
Enhanced 9-1-1 and Phone System Compliance
Emergency situations are always stressful and urgent. Today, at least, we have the good fortune of living at a time when our means of responding
Why Phone System User Experience is Important
Ever tried to open a door with a vertical handle by pulling it, only to find it’s a “push door”? Or a door with an
Network Security
The Place of VoIP Firewalls in Your Network
Session border controllers (SBCs) are often used to ensure the security of a PBX network. But implementing an SBC into a network does not necessarily
Network Security
Session Border Controllers – The Standard for VoIP Security
In the Unified Communications (UC) market, you hear a lot about the future because Voice over IP (VoIP) is the direction communication is headed. It
Network Security
Extend the Life of Your Data Wide Area Network with Sangoma A-Series Telephony Cards
Large multi-location retailers rely on Wide-Area-Networks (WAN) to transfer and store data to headquarters to manage inventory. The technology used to do this can differ
gateways
VoIP Gateways & Their Role in Cost Savings for the Hospitality Industry
The global hospitality industry has thousands of on premise phone systems (or PBXs) which are 10-25 years old and are in desperate need of a
gateways
The Importance of VoIP Gateways in Today’s IP Centric Telecommunication Environment
As businesses modernize their telecommunication operations to meet today’s growing demands for improved security, monitoring, emergency response and employee training, the level of sophistication required
Cost Savings
Everything You Need to Know about SIP Trunking
What is SIP Trunking? Chances are you use your work phone on a daily basis and rarely stop to think about what makes your calls
Switchvox
Benefits of Unified Communications Technology
When you think of the tools that a business requires to not only thrive but even just to survive, communication technology certainly takes pride of
How-To
5 Tips for Learning How to Use Your Office Phone System
Learning how to use a new office phone system may seem like a daunting task, but it doesn’t have to be! Here are the top
Network Security
Why Security is Important with VoIP
Security is one of the most frequently discussed topics, yet the importance of securing VoIP is hard to overstate. Over the course of the next
How-To
Top 2 IVR Mistakes and How to Avoid Them
Interactive Voice Response (IVR), also called Auto-Attendant (AA), systems are designed to ease the burden on both callers and call-takers. However, if they are not
SIP Trunking
What Internet Speed Do You Need to Support VoIP?
If you’re considering a VoIP phone system for your business or organization, you’re probably well aware of the many benefits a VoIP (Voice over Internet
Customer Experience
Make Your Common Voice Prompts More Extraordinary
Most of us are quite used to interacting with pre-recorded voice prompts to help guide us to our desired virtual destination or complete daily transactions
Customer Experience
IVRs: 4 Things You Really Don’t Need to Say
Interactive Voice Responses (IVRs) are a great way to offer a warm greeting to callers, simple instruction or guidance to the right department, or a
Customer Experience
5 Tips for the Best IVR Auto Attendant Messaging
If your company has an IVR auto attendant system, chances are good that it might be the very first impression of your business for many
Cost Savings
Capex vs. Opex: Should You Buy or Lease Your Business Technology?
When a business is replacing or upgrading their technology, there are several things that must be considered. What are the issues this technology will solve
Mobility
BYOD, CYOD, or COPE: Which Mobile Model Should Your Business Choose?
Mobility isn’t just a fad; it’s a firm reality in the modern workplace. BYOD or “bring your own device” was coined in 2005 and went
Cost Savings
PRI vs SIP Trunking: Which is Better for Business?
For several decades, the Public Switched Telephone Network (PSTN) consisted of only analog lines, which were physical connections between endpoints. In the 1980’s, the telephony
Mobility
Gaining Visibility into Your Mobile Sales Team with UC
The world of sales has changed significantly in recent years, mainly driven by advancements in technology. The sales organization has been influenced by technology available
SIP Trunking
What is SIP Trunking and How Does SIP Trunking Work?
Everything You Need To Know About SIP Trunking As a business owner, you are constantly looking for ways to cut costs and reprioritize your spending.
Customer Experience
5 Tips For Keeping Your New Phone System Project On Track
The process of evaluating, choosing, and deploying the right phone system for your company can be extremely time consuming and overwhelming. Your company’s communication system
IP Phones
Understanding QoS and How to Improve the Audio of your VoIP Calls
Poor call quality is something you may have experienced when using your VoIP phone system. Not only can this be an extremely frustrating experience
Legacy Phone Systems
Modern vs. Legacy Phone System: Time to Upgrade?
In an age where communication takes place over the phone, through email, texting, conferencing, video chat, and on social media, it’s difficult to imagine being
7 Tips for Effective UC Security
Unified Communications (UC) presents unique security challenges because it brings together disparate technologies. Using VoIP, video, chat, and presence/status together has proven to provide productivity
Asterisk
Asterisk Sound Files 101!
Need a little help mastering Asterisk sound files? In an interview with Rod Montgomery, I get him to share some great tips and answers to
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