What to Know about the ISDN Switch Off
Often, one technology has to be retired to make way for newer, more efficient technology. Wooden ships that relied solely on wind and tides gave
UC Technology
Creepy Conferencing Conundrums Solved with Switchvox Conferencing Widget
We’ve all been there, the conference call from hell. Where someone is not muted and you hear their dog or kids in the background and
11 Reasons System Administrators Love Switchvox
When a system administrator is tasked with upgrading a business phone system, there are several boxes to check when comparing solutions. Employees care about features
Introducing the New Desktop Softphone for Switchvox
As part of our dedication to enriching the Switchvox ecosystem with new features, we are pleased to announce the release of the new Switchvox
Why the Softphone is Vital for Today’s Workforce
When you look at today’s workforce, it’s easy to notice the shift occurring from employees working exclusively in office to an increasingly remote workforce. Initially,
4 Things to Keep in Mind When Switching to SIP
SIP trunking is gaining ground quickly as more and more businesses realize they can save up to 70% off of their monthly communications costs. Though
Large Retailers Trust Sangoma for their Data Network Solutions
The telephony card market in general has been agreeably declining for some time. Despite this, Sangoma’s telephony card division has continued to show tremendous strength,
Enhanced 9-1-1 and Phone System Compliance
Emergency situations are always stressful and urgent. Today, at least, we have the good fortune of living at a time when our means of responding
Why Phone System User Experience is Important
Ever tried to open a door with a vertical handle by pulling it, only to find it’s a “push door”? Or a door with an
The Place of VoIP Firewalls in Your Network
Session border controllers (SBCs) are often used to ensure the security of a PBX network. But implementing an SBC into a network does not necessarily
Session Border Controllers – The Standard for VoIP Security
In the Unified Communications (UC) market, you hear a lot about the future because Voice over IP (VoIP) is the direction communication is headed. It
Everything You Need to Know about SIP Trunking
What is SIP Trunking? Chances are you use your work phone on a daily basis and rarely stop to think about what makes your calls
Benefits of Unified Communications Technology
When you think of the tools that a business requires to not only thrive but even just to survive, communication technology certainly takes pride of
5 Tips for Learning How to Use Your Office Phone System
Learning how to use a new office phone system may seem like a daunting task, but it doesn’t have to be! Here are the top
Top 2 IVR Mistakes and How to Avoid Them
Interactive Voice Response (IVR), also called Auto-Attendant (AA), systems are designed to ease the burden on both callers and call-takers. However, if they are not
What Internet Speed Do You Need to Support VoIP?
If you’re considering a VoIP phone system for your business or organization, you’re probably well aware of the many benefits a VoIP (Voice over Internet
Make Your Common Voice Prompts More Extraordinary
Most of us are quite used to interacting with pre-recorded voice prompts to help guide us to our desired virtual destination or complete daily transactions
IVRs: 4 Things You Really Don’t Need to Say
Interactive Voice Responses (IVRs) are a great way to offer a warm greeting to callers, simple instruction or guidance to the right department, or a
5 Tips for the Best IVR Auto Attendant Messaging
If your company has an IVR auto attendant system, chances are good that it might be the very first impression of your business for many
Capex vs. Opex: Should You Buy or Lease Your Business Technology?
When a business is replacing or upgrading their technology, there are several things that must be considered. What are the issues this technology will solve
BYOD, CYOD, or COPE: Which Mobile Model Should Your Business Choose?
Mobility isn’t just a fad; it’s a firm reality in the modern workplace. BYOD or “bring your own device” was coined in 2005 and went
PRI vs SIP Trunking: Which is Better for Business?
For several decades, the Public Switched Telephone Network (PSTN) consisted of only analog lines, which were physical connections between endpoints. In the 1980’s, the telephony
Gaining Visibility into Your Mobile Sales Team with UC
The world of sales has changed significantly in recent years, mainly driven by advancements in technology. The sales organization has been influenced by technology available
What is SIP Trunking and How Does it Work?
As a business owner, you are constantly looking for ways to cut costs and reprioritize your spending. With all the services you are tasked with
5 Tips For Keeping Your New Phone System Project On Track
The process of evaluating, choosing, and deploying the right phone system for your company can be extremely time consuming and overwhelming. Your company’s communication system
Understanding QoS and How to Improve the Audio of your VoIP Calls
Poor call quality is something you may have experienced when using your VoIP phone system. Not only can this be an extremely frustrating experience
Modern vs. Legacy Phone System: Time to Upgrade?
In an age where communication takes place over the phone, through email, texting, conferencing, video chat, and on social media, it’s difficult to imagine being
7 Tips for Effective UC Security
Unified Communications (UC) presents unique security challenges because it brings together disparate technologies. Using VoIP, video, chat, and presence/status together has proven to provide productivity
Asterisk Sound Files 101!
Need a little help mastering Asterisk sound files? In an interview with Rod Montgomery, I get him to share some great tips and answers to
