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Call Center

CCaaS & Its Role In The Contact Center’s Future

The CCaaS (Contact Center as a Service) movement continues to grow as contact center capabilities become increasingly outsourced. This popular model of app deployment allows

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Cloud

The Digital Workplace & Connected Workspace Technology

The concept of the “digital workplace” has become increasingly popular in recent years, especially as necessity dictates that organizations must increasingly rely on cloud-based services.

Woman shopping at retail store with face mask

Cloud

Returning Back To Normal: Part Two – How The Cloud Is Enabling Retail

In part one of this series, we covered how organizations are now looking ahead to the next phase of the pandemic. Many changes are taking

PBXact

The Positive Benefits of a User-First, not Cloud-First or Prem-First, UC Portfolio

Sangoma has many unique positions. A lot of companies can say that. A lot of companies do say that. Sometimes unique positions are things that

Cloudy With a Chance of MRR

If you know, you know. But if you’re new to the game (no shame in that), then MRR stands for Monthly Recurring Revenue; and, in

Video conference on a laptop using Sangoma Meet

Customer Experience

Future of Video Conferencing

Modern video communications technologies allow us to work together as if we were in the same space, face-to-face, regardless of our locations. These innovations allow

Building with clouds on mirrored windows

cloud policy

5 Drivers for Moving Business Communications to the Cloud

We have all heard about ‘the cloud.’ The cloud this, the cloud that. But should you move your business communications infrastructure to the cloud? There

How to Avoid a Haunted Hosted Vendor

When we were kids and we’d go trick or treating on Halloween, there were always different types of houses. The lights off at 6pm house,

Moving to Cloud: A Marathon, not a Sprint

Making the move to Cloud has been a hot topic in the VoIP industry for a while now. There are plenty of reasons to consider

Why Seasonal and Growing Businesses Value the Cloud

All businesses value scalability, but for seasonal and growing businesses, the need for scalability is paramount. And that’s why these types of businesses value the

Skyscrapers with multiple companies who use Sangoma business phone service

Building the Reputation of your Business with Cloud

Few things are more important to a SMB (small-medium business) than its reputation. Building rapport with your customers doesn’t happen overnight, it’s a relationship that

A Woman Holding Her Head After a Break-up

How to Break Up with your Legacy Phone System…

…And Move to the Cloud! We’ve all been there. The dreaded phone call. “It’s not you, it’s me.” “I just see us going in different

How Do I Know if Cloud is Right for Me?

If you are a SMB (Small to Mid-sized Business) owner, you probably keep hearing, “You should move to the Cloud!” or “The Cloud is the

Mobility

5 Ways a Hosted Phone System Can Help Small Businesses Succeed

Walking around and browsing the small businesses of the historic downtown areas of any city is an increasingly popular weekend activity across America. Especially with

3 Reasons Why You Should Subscribe to a Hosted Phone System

Statistics show that most of you reading this are subscribed to some sort of monthly service or delivery of goods. Music and video streaming services,

hand holding onto red ladder with sky in the background

Resellers: Add Cloud Services to Grow Your Business

Over the last few years, cloud computing services have dominated the information technology market. Cloud has become the go-to solution for various products and services,

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Switchvox

4 Reasons People are Afraid of the Cloud (And Why You Shouldn’t Be)

All of us have fears, so it isn’t too hard to name some of the more common ones like arachnophobia (the fear of spiders), ophidiophobia

VoIP

Important Questions to Ask when Comparing Hosted VoIP Providers

While an on-premise PBX setup can be right for some businesses, many organizations, especially SMBs, are better served by hosted options. When you compare hosted

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Cost Savings

5 Reasons More Small Businesses are Moving to the Cloud

In case you’ve missed it, the adoption of cloud-based technology is rapidly growing, especially among small businesses. In fact, it’s probably safe to assume your business

Switchvox

The Growing Scale of Cloud-Based Phone Systems

For the decade or so that Cloud-based or hosted phone systems have been available, they’ve been mostly known as a small business solution. From inception