Sangoma offers a full set of “as-a-Service” (aaS) offerings designed to meet the needs of the modern business. This family of cloud-based options includes externally hosted software across genres such …
At Your Service: An “As-a-Service” Guide to Sangoma’s Portfolio Read More »
The CCaaS (Contact Center as a Service) movement continues to grow as contact center capabilities become increasingly outsourced. This popular model of app deployment allows organizations to buy tech capacity …
A few months ago, I wrote a blog about Unified Communication solutions including some contact center features like music on hold, callback when available, call queues, and routing rules (such …
Unified Communications Systems and Contact Center Features Read More »
Call Center Phone System: 8 Features to Look for How to Choose a Phone System For Call Center The idea of upgrading to a new call center phone system can …
For call centers, or organizations with dedicated sales or support staff receiving and routing calls, call center customer experience is one of the most important aspects of success. In order to …
3 Ways Call Reporting Helps Managers Improve Call Center Customer Experience Read More »
If you run a small call center, then you know the level of service provided to your callers can make or break your company’s reputation. Take Ryan Block for example. …
Customer Service Tips for Your Small Call Center Read More »
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