A few months ago, I wrote a blog about Unified Communication solutions including some contact center features like music on hold, callback when available, call
Articles about Call Centers
Call centers are an obvious necessity for large enterprises, but many small and medium-sized businesses are left grappling over whether or not they need call
Moving to a VoIP-based call center phone system can bring substantial savings for organizations. In fact, this is what usually prompts business owners, executives, and
The idea of upgrading to a new call center phone system can be daunting. Having dedicated call teams, like sales and support, whose entire jobs
For call centers, or organizations with dedicated sales or support staff receiving and routing calls, call center customer experience is one of the most important aspects
If you run a small call center, then you know the level of service provided to your callers can make or break your company’s reputation.
Did you know that the average person will spend 1.2 years on hold? That’s a lot of waiting. According to the Small Business Chronicle, after