Unified Communications Systems and Contact Center Features
A few months ago, I wrote a blog about Unified Communication solutions including some contact center features like music on hold, callback when available, call
Call Centers
Does Your Business Have a Call Center?
Call centers are an obvious necessity for large enterprises, but many small and medium-sized businesses are left grappling over whether or not they need call
8 Technical Considerations When Upgrading Your Call Center Phone System
Moving to a VoIP-based call center phone system can bring substantial savings for organizations. In fact, this is what usually prompts business owners, executives, and
8 Features to Look for in a Call Center Phone System
The idea of upgrading to a new call center phone system can be daunting. Having dedicated call teams, like sales and support, whose entire jobs
3 Ways Call Reporting Helps Managers Improve Call Center Customer Experience
For call centers, or organizations with dedicated sales or support staff receiving and routing calls, call center customer experience is one of the most important aspects
Customer Service Tips for Your Small Call Center
If you run a small call center, then you know the level of service provided to your callers can make or break your company’s reputation.
How to Reduce Hold Time in a Call Center and Other Tips
Did you know that the average person will spend 1.2 years on hold? That’s a lot of waiting. According to the Small Business Chronicle, after