How to Get Support
| Type | Description |
|---|---|
| 1st Line Support |
Visit the online knowledge base at wiki.sangoma.comOur knowledge base contains step-by-step tutorials, guides and troubleshooting information to help you fi nd what you’re looking for and get back to work as quickly as possible. |
| 2nd Line Support |
Contact your Point-of-Purchase (Reseller/Distributor) |
| 3rd Line Support |
Contact Sangoma Support at support.sangoma.comLog onto our online support portal to submit your support requests directly with Sangoma customer Engineers, processed in a priority sequence. Tailored to your needs, Sangoma’s Professional Services offers two levels of support:
|
Paid Online and Live Support
Warranty
All Sangoma products come with free standard online support and replacement in the unlikely event of a defect. For more information, read our warranty and return policy.
| Type | Product | |
|---|---|---|
| Lifetime Warranty | A-series* Boards | Register Hardware |
| 5-Year Warranty | B-series and D-series Boards, W400, USBfxo, UT5x | |
| 1-Year Warranty | Appliances (i.e. NetBorder™, Lync Express, Vega) | |
Please keep a copy of your online product registration form, proof of purchase as they may be required to support your warranty. The warranty applies to the original registrant from an authorized Empowered by Sangoma partner only.
*With the exception of A156 and A301
Defective Hardware (RMA)
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Contact Sangoma Support at support.sangoma.com
Log onto our new online support portal and submit a new ticket. After a customer Engineer has diagnosed the hardware as ‘defective’, you will be provided instructions on how to obtain your RMA authorization.
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Contact your Point-of-Purchase (Reseller/Distributor)
Provide your Point-of-Purchase with the Sangoma ticket number to proceed with hardware replacement.