PBX / IVR Solutions

For decades, Interactive Voice Response (IVR) technologies have been the heart automated business communications. Well implemented IVR can reduce cost, improve productivity and improve customer service as Employees and Customers can enter or retrieve information from a database via a simple telephone. IVR technology can also be used to allow customers to “self-route” call to best possible agent (or agent queue) to help them resolve issues or place orders.

Sangoma technologies can be found in many IVR systems. They can allow legacy IVR systems to be integrated into VoIP architectures or allow IP Only systems to interface with the TDM Network. In addition, they can provide advanced Media and Signal Processing that may be necessary for implementing these systems around the world.

 

Hosted IVR can provide many new opportunities for a business 04/26/2012

Customers want improved service from contact center calls 04/20/2012

Call centers facing big data challenges 04/02/2012