Interactive Voice Response
For decades, Interactive Voice Response (IVR) technologies have been at the heart of automated business communications. Well implemented IVR can reduce cost, improve productivity and improve customer service as employees and customers can enter or retrieve information from a database via a simple telephone. IVR technology can also be used to allow customers to “self-route” calls to the best possible agent (or agent queue) to help them resolve issues or place orders.
Sangoma can be found in many IVR systems. Our products allow legacy IVR systems to be integrated into VoIP architectures or allow IP-only systems to interface with the TDM network. In addition, they can provide the advanced media and signal processing that may be necessary for implementing these systems around the world.
IVR Solution Providers
|BladeWare HMP||Enterprise fax servers and IVR platform||Telecom Interface Boards|
|AdaptMax||Hosted IVR Service||Telecom Interface Boards|
|Ameyo IVR System||IVR||Telecom Interface Boards|
|Easy Platform||IVR platforms||Telecom Interface Boards|
|Enjay CTI||IVR||Telecom Interface Boards|
|Genesys Voice Platform||IVR||NBE Gateway|
|Prophecy IVR||IVR software and appliances||NBE Gateway|
Telephony Interface Boards
Lync can be deployed as an adjunct to an existing corporate PBX or IP-PBX to deliver UC functions with a minimum of disruption to on-going business operations. By leveraging functions of the existing system (Dial Plan, Voice Mail, Automated Attendant, IVR) and using Lync to provide UC functions such as presence, screen sharing and instant messaging, the benefits of UC can be realized while still allowing staff to follow familiar and efficient practices through use of their existing telephone system.
White Label Telecom and Datacom Hardware Delivering hardware and drivers that can be quickly and easily integrated into another manufacturer’s products is not simple — yet Sangoma has been doing this successfully since 1984. Sangoma white label telecom and datacom hardware seamlessly and invisibly integrates into some of the best known PBX, IP-PBX, contact center and general communications systems […]
The Vega 50 media gateway supports both Analog and BRI implementations. In the analog configuration it supports both FXS and FXO ports. In BRI mode channels can be independently configured for connection to the PSTN or to a PBX.
Vega Gateway Series
Easily connect analog telephony equipment to IP networks with the all new Vega 3000G media gateway. 24 FXS ports Voice, fax and modem support Flexible call routing for fallback and least cost routing SIP support Large scale deployment configuration tools Interoperability with a wide range of legacy and IP equipment USB 2.0 for extra storage […]
The Vega 100G VoIP Gateway is the most resilient single-span digital gateway in its class. Lync 2013 Qualified and Tested.