For decades, Interactive Voice Response (IVR) technologies have been at the heart of automated business communications. Well implemented IVR can reduce cost, improve productivity and improve customer service as employees and customers can enter or retrieve information from a database via a simple telephone. IVR technology can also be used to allow customers to “self-route” calls to the best possible agent (or agent queue) to help them resolve issues or place orders.
Sangoma technologies parts can be found in many IVR systems. Our products allow legacy IVR systems to be integrated into VoIP architectures or allow IP-only systems to interface with the TDM network. In addition, they can provide the advanced media and signal processing that may be necessary for implementing these systems around the world.
IVR Solution Providers
|BladeWare HMP||Enterprise fax servers and IVR platform||Telecom Interface Boards|
|AdaptMax||Hosted IVR Service||Telecom Interface Boards|
|Ameyo IVR System||IVR||Telecom Interface Boards|
|Easy Platform||IVR platforms||Telecom Interface Boards|
|Enjay CTI||IVR||Telecom Interface Boards|
|Genesys Voice Platform||IVR||NBE Gateway|
|Prophecy IVR||IVR software and appliances||NBE Gateway|
Telephony Interface Boards
STM1 Mux Fiber Multiplexer Sangoma Fiber Multiplexers (Mux) arrange STM-1 or OC-3 fiber signal into 63 E1 or 84T1 framing, cost-effectively and reliably Cost-effective DS3 bandwidth consolidation Simple configuration via ethernet or RS232 Rate Stability Improved Response Time Timely Provisioning Responsive Service and Repair Flexible Customer Solutions Reduce Operational Costs Reliability Security
Partner: PaloSanto Solutions
Partner Solution: Elastix
Related Sangoma Product(s): A104
NetBorder Carrier SBC: Carrier Grade Security and Interoperability 250 to 4,000 sessions, field upgradeable Allow any SIP CPE endpoint to safely connect with no interop concerns Connect VoIP islands together to create “all IP” infrastructure Mediate communications with other service providers Provides security for internal and external threats Dual redundant PSU available – DC and AC […]
Vega Gateway Series
The Vega 50 media gateway supports both Analog and BRI implementations. In the analog configuration it supports both FXS and FXO ports. In BRI mode channels can be independently configured for connection to the PSTN or to a PBX.
The Vega 100G VoIP Gateway is the most resilient single-span digital gateway in its class. Lync 2013 Qualified and Tested.