For decades, Interactive Voice Response (IVR) technologies have been at the heart of automated business communications. Well implemented IVR can reduce cost, improve productivity and improve customer service as employees and customers can enter or retrieve information from a database via a simple telephone. IVR technology can also be used to allow customers to “self-route” calls to the best possible agent (or agent queue) to help them resolve issues or place orders.
Sangoma technologies parts can be found in many IVR systems. Our products allow legacy IVR systems to be integrated into VoIP architectures or allow IP-only systems to interface with the TDM network. In addition, they can provide the advanced media and signal processing that may be necessary for implementing these systems around the world.
IVR Solution Providers
|BladeWare HMP||Enterprise fax servers and IVR platform||Telecom Interface Boards|
|AdaptMax||Hosted IVR Service||Telecom Interface Boards|
|Ameyo IVR System||IVR||Telecom Interface Boards|
|Easy Platform||IVR platforms||Telecom Interface Boards|
|Enjay CTI||IVR||Telecom Interface Boards|
|Genesys Voice Platform||IVR||NBE Gateway|
|Prophecy IVR||IVR software and appliances||NBE Gateway|
Telephony Interface Boards
Category: Contact Center
Customer: Motilal Oswal Securities Limited (MOSL)
Featured Sangoma Product(s): A108
A key use case for Lync Express is in providing telephony functions for customers deploying or currently using Office 365. Lync Express provides PSTN access, SIP Trunking, 911 access, and FXS support in addition to all of the local server and software resources needed to deploy Lync.
NetBorder Express software, together with Sangoma’s computer telephony cards and an off-the-shelf server, is a complete SIP-compliant VoIP Media Gateway. Package it on the same server with another application such as a PBX , and deliver an extremely flexible and cost effective solution that can interface to the PSTN and is SIP-enabled devices, without the need for external gateways.
Vega Gateway Series
The Vega 200 VoIP Gateway is the most resilient dual-span digital gateway in its price class.
Vega 5000 analog gateways are available with 24 or 50 FXS ports (for connection to standard analog telephones) & 2 FXO ports (for connection to PSTN telephone lines or a PBX).
The Vega 50 media gateway supports both Analog and BRI implementations. In the analog configuration it supports both FXS and FXO ports. In BRI mode channels can be independently configured for connection to the PSTN or to a PBX.