For decades, Interactive Voice Response (IVR) technologies have been at the heart of automated business communications. Well implemented IVR can reduce cost, improve productivity and improve customer service as employees and customers can enter or retrieve information from a database via a simple telephone. IVR technology can also be used to allow customers to “self-route” calls to the best possible agent (or agent queue) to help them resolve issues or place orders.
Sangoma technologies parts can be found in many IVR systems. Our products allow legacy IVR systems to be integrated into VoIP architectures or allow IP-only systems to interface with the TDM network. In addition, they can provide the advanced media and signal processing that may be necessary for implementing these systems around the world.
IVR Solution Providers
|BladeWare HMP||Enterprise fax servers and IVR platform||Telecom Interface Boards|
|AdaptMax||Hosted IVR Service||Telecom Interface Boards|
|Ameyo IVR System||IVR||Telecom Interface Boards|
|Easy Platform||IVR platforms||Telecom Interface Boards|
|Enjay CTI||IVR||Telecom Interface Boards|
|Genesys Voice Platform||IVR||NBE Gateway|
|Prophecy IVR||IVR software and appliances||NBE Gateway|
Telephony Interface Boards
The Vega 50 media gateway supports both Analog and BRI implementations. In the analog configuration it supports both FXS and FXO ports. In BRI mode channels can be independently configured for connection to the PSTN or to a PBX.
Elastix is one of the leading Asterisk® distributions and was designed to enable unified communications and VoIP systems within an Open Source solution. Elastix offers a variety of enterprise communication features that include Voicemail, Fax-to-email, support for softphones, virtual conference rooms, call recording, PBX interconnection, Caller ID, and more. Elastix Duto-detects Sangoma Hardware Sangoma partnered [...]
Lync Express provides a complete PBX replacement with the full complement of Lync unified communication functions and telephony in deployments serving up to 1,000 seats.
Vega Gateway Series
The Vega 100 VoIP Gateway is the most resilient single-span digital gateway in its price class.
The Vega 400 VoIP Gateway is a flexible, field upgradable multi-span digital gateway that can be deployed in single, dual or quad span configurations. It is the most resilient flexible digital gateway in its price class.