Interactive Voice Response
For decades, Interactive Voice Response (IVR) technologies have been at the heart of automated business communications. Well implemented IVR can reduce cost, improve productivity and improve customer service as employees and customers can enter or retrieve information from a database via a simple telephone. IVR technology can also be used to allow customers to “self-route” calls to the best possible agent (or agent queue) to help them resolve issues or place orders.
Sangoma can be found in many IVR systems. Our products allow legacy IVR systems to be integrated into VoIP architectures or allow IP-only systems to interface with the TDM network. In addition, they can provide the advanced media and signal processing that may be necessary for implementing these systems around the world.
IVR Solution Providers
|BladeWare HMP||Enterprise fax servers and IVR platform||Telecom Interface Boards|
|AdaptMax||Hosted IVR Service||Telecom Interface Boards|
|Ameyo IVR System||IVR||Telecom Interface Boards|
|Easy Platform||IVR platforms||Telecom Interface Boards|
|Enjay CTI||IVR||Telecom Interface Boards|
|Genesys Voice Platform||IVR||NBE Gateway|
|Prophecy IVR||IVR software and appliances||NBE Gateway|
Telephony Interface Boards
The Most Flexible Carrier-Grade Solution for SS7 to VoIP interconnect Although the telecommunications industry is rapidly adopting the Internet Protocol to provide Voice-over-IP (VoIP) services, the legacy PSTN SS7 network (using T1/E1 telco lines) is still prevalent for world-wide communication. As such there is a growing need for equipment that can seamlessly bridge legacy […]
Enhanced Cloud-Based Unified Communications PBXact UCC (Unified Cloud Communications) delivers cloud-based telephony services to small and medium sized businesses who are looking for a feature-rich, unified communications solution that can be tailored to meet their business demands. For a monthly flat fee, PBXact UCC removes the burden of owning and maintaining a costly on-premise PBX […]
Sangoma built its business by designing hardware that simply works, the first time. We have taken the time to ensure our BRI solution delivers. Expand from two to twenty-four ports of BRI with optional telco-grade hardware echo cancellation A single PCI or PCI Express slot hosts the connection for up to 24 ports and ensures common synchronous clocking for all channels Lifetime Warranty (with […]
Vega Gateway Series
The Vega 100G VoIP Gateway is the most resilient single-span digital gateway in its class. Lync 2013 Qualified and Tested.
The Vega 50 media gateway supports both Analog and BRI implementations. In the analog configuration it supports both FXS and FXO ports. In BRI mode channels can be independently configured for connection to the PSTN or to a PBX.