For decades, Interactive Voice Response (IVR) technologies have been at the heart of automated business communications. Well implemented IVR can reduce cost, improve productivity and improve customer service as employees and customers can enter or retrieve information from a database via a simple telephone. IVR technology can also be used to allow customers to “self-route” calls to the best possible agent (or agent queue) to help them resolve issues or place orders.
Sangoma technologies parts can be found in many IVR systems. Our products allow legacy IVR systems to be integrated into VoIP architectures or allow IP-only systems to interface with the TDM network. In addition, they can provide the advanced media and signal processing that may be necessary for implementing these systems around the world.
IVR Solution Providers
|BladeWare HMP||Enterprise fax servers and IVR platform||Telecom Interface Boards|
|AdaptMax||Hosted IVR Service||Telecom Interface Boards|
|Ameyo IVR System||IVR||Telecom Interface Boards|
|Easy Platform||IVR platforms||Telecom Interface Boards|
|Enjay CTI||IVR||Telecom Interface Boards|
|Genesys Voice Platform||IVR||NBE Gateway|
|Prophecy IVR||IVR software and appliances||NBE Gateway|
Telephony Interface Boards
-*+Delivering hardware and drivers that can be quickly and easily integrated into another manufacturer’s products is not simple — yet Sangoma has been doing this successfully since 1984. Sangoma hardware seamlessly and invisibly integrates into some of the best known PBX, IP-PBX, contact center and general communications systems in the world. Our dedicated OEM Sales Team understands the responsibility […]
-*+Category: Contact Center
Customer: Telemarketing Professional Service (TPS)
Solution: inConcert Contact Center
Featured Sangoma Product(s): A108DE
-*+A key use case for Express for Lync is in providing telephony functions for customers deploying or currently using Office 365. Express for Lync provides PSTN access, SIP Trunking, 911 access, and FXS support in addition to all of the local server and software resources needed to deploy Lync.
Vega Gateway Series
-*+The Vega 200G VoIP Gateway is the most fault-tolerant dual-span digital gateway in its class. Lync 2013 Qualified and Tested.
-*+The Vega 400G VoIP Gateway is a flexible, field upgradable multi-span digital gateway that can be deployed in single, dual or quad span configurations. It is the most resilient flexible digital gateway in its price class. Lync 2013 Qualified and Tested.
-*+Vega 5000 analog gateways are available with 24 or 50 FXS ports (for connection to standard analog telephones) & 2 FXO ports (for connection to PSTN telephone lines or a PBX).