For decades, Interactive Voice Response (IVR) technologies have been at the heart of automated business communications. Well implemented IVR can reduce cost, improve productivity and improve customer service as employees and customers can enter or retrieve information from a database via a simple telephone. IVR technology can also be used to allow customers to “self-route” calls to the best possible agent (or agent queue) to help them resolve issues or place orders.
Sangoma technologies parts can be found in many IVR systems. Our products allow legacy IVR systems to be integrated into VoIP architectures or allow IP-only systems to interface with the TDM network. In addition, they can provide the advanced media and signal processing that may be necessary for implementing these systems around the world.
IVR Solution Providers
| Application | Product(s) | Type | Use(s) |
|---|---|---|---|
| BladeWare HMP | Enterprise fax servers and IVR platform | Telecom Interface Boards | |
| AdaptMax | Hosted IVR Service | Telecom Interface Boards | |
| Ameyo IVR System | IVR | Telecom Interface Boards | |
| Easy Platform | IVR platforms | Telecom Interface Boards | |
| Enjay CTI | IVR | Telecom Interface Boards | |
| Genesys Voice Platform | IVR | NBE Gateway | |
| Prophecy IVR | IVR software and appliances | NBE Gateway |
Telephony Interface Boards
B700 FlexBRI Hybrid Voice Board
Seamlessly integrate fax onto your BRI phone system using only one interface board. Connect up to 4 ports of BRI plus 2 ports of Analog FXO or FXS Common synchronous clocking for all channels for guaranteed fax support Includes telco-grade hardware echo cancellation
W400 GSM Board
GSM Telephony Board for Voice and SMS. Sangoma’s latest addition to the computer telephony board portfolio — the W400 board adds GSM voice connectivity and SMS capabilities to IP-PBX applications.
A500: 2–24 port Scalable S/T BRI
Sangoma built its business by designing hardware that simply works, the first time. We have taken the time to ensure our BRI solution delivers. Expand from two to twenty-four ports of BRI with optional telco-grade hardware echo cancellation A single PCI or PCI Express slot hosts the connection for up to 24 ports and ensures common synchronous clocking for all channels Lifetime Warranty (with [...]
Vega Gateway Series
Vega 100
The Vega 100 VoIP Gateway is the most resilient single-span digital gateway in its price class.
Vega 200
The Vega 200 VoIP Gateway is the most resilient dual-span digital gateway in its price class.
Vega 400
The Vega 400 VoIP Gateway is a flexible, field upgradable multi-span digital gateway that can be deployed in single, dual or quad span configurations. It is the most resilient flexible digital gateway in its price class.