For decades, Interactive Voice Response (IVR) technologies have been at the heart of automated business communications. Well implemented IVR can reduce cost, improve productivity and improve customer service as employees and customers can enter or retrieve information from a database via a simple telephone. IVR technology can also be used to allow customers to “self-route” calls to the best possible agent (or agent queue) to help them resolve issues or place orders.
Sangoma technologies parts can be found in many IVR systems. Our products allow legacy IVR systems to be integrated into VoIP architectures or allow IP-only systems to interface with the TDM network. In addition, they can provide the advanced media and signal processing that may be necessary for implementing these systems around the world.
IVR Solution Providers
| Application | Product(s) | Type | Use(s) |
|---|---|---|---|
| BladeWare HMP | Enterprise fax servers and IVR platform | Telecom Interface Boards | |
| AdaptMax | Hosted IVR Service | Telecom Interface Boards | |
| Ameyo IVR System | IVR | Telecom Interface Boards | |
| Easy Platform | IVR platforms | Telecom Interface Boards | |
| Enjay CTI | IVR | Telecom Interface Boards | |
| Genesys Voice Platform | IVR | NBE Gateway | |
| Prophecy IVR | IVR software and appliances | NBE Gateway |
Telephony Interface Boards
A104: Quad Voice and Data Board
Four spans of optimized voice and data over T1, E1, and J1 available with Telco-grade hardware echo cancellation.
A102: Dual Voice and Data Board
The Sangoma A102 board: Two spans of optimized voice and data over T1, E1, and J1 available with Telco-grade hardware echo cancellation.
A500: 2–24 port Scalable S/T BRI
Sangoma built its business by designing hardware that simply works, the first time. We have taken the time to ensure our BRI solution delivers. Expand from two to twenty-four ports of BRI with optional telco-grade hardware echo cancellation A single PCI or PCI Express slot hosts the connection for up to 24 ports and ensures common synchronous clocking for all channels Lifetime Warranty (with [...]
Vega Gateway Series
Vega 50
The Vega 50 media gateway supports both Analog and BRI implementations. In the analog configuration it supports both FXS and FXO ports. In BRI mode channels can be independently configured for connection to the PSTN or to a PBX.
Vega 200
The Vega 200 VoIP Gateway is the most resilient dual-span digital gateway in its price class.
Vega 100
The Vega 100 VoIP Gateway is the most resilient single-span digital gateway in its price class.