Interactive Voice Response
For decades, Interactive Voice Response (IVR) technologies have been at the heart of automated business communications. Well implemented IVR can reduce cost, improve productivity and improve customer service as employees and customers can enter or retrieve information from a database via a simple telephone. IVR technology can also be used to allow customers to “self-route” calls to the best possible agent (or agent queue) to help them resolve issues or place orders.
Sangoma can be found in many IVR systems. Our products allow legacy IVR systems to be integrated into VoIP architectures or allow IP-only systems to interface with the TDM network. In addition, they can provide the advanced media and signal processing that may be necessary for implementing these systems around the world.
IVR Solution Providers
|BladeWare HMP||Enterprise fax servers and IVR platform||Telecom Interface Boards|
|AdaptMax||Hosted IVR Service||Telecom Interface Boards|
|Ameyo IVR System||IVR||Telecom Interface Boards|
|Easy Platform||IVR platforms||Telecom Interface Boards|
|Enjay CTI||IVR||Telecom Interface Boards|
|Genesys Voice Platform||IVR||NBE Gateway|
|Prophecy IVR||IVR software and appliances||NBE Gateway|
Telephony Interface Boards
Color Ring Back Tone provides an additional service which carriers can charge for. By integrating Sangoma NetBorder SS7 software, Sangoma telephony cards, a server and open source software such as Asterisk® or FreeSWITCH®, a very cost-effective method for delivering this service can be realized.
Customer: Parts Authority
Solution: PBX, SBC
Featured Sangoma Product(s): FreePBX System
Vega Gateway Series
The Vega 200G VoIP Gateway is the most fault-tolerant dual-span digital gateway in its class. Lync 2013 Qualified and Tested.