Interactive Voice Response
For decades, Interactive Voice Response (IVR) technologies have been at the heart of automated business communications. Well implemented IVR can reduce cost, improve productivity and improve customer service as employees and customers can enter or retrieve information from a database via a simple telephone. IVR technology can also be used to allow customers to “self-route” calls to the best possible agent (or agent queue) to help them resolve issues or place orders.
Sangoma can be found in many IVR systems. Our products allow legacy IVR systems to be integrated into VoIP architectures or allow IP-only systems to interface with the TDM network. In addition, they can provide the advanced media and signal processing that may be necessary for implementing these systems around the world.
IVR Solution Providers
|BladeWare HMP||Enterprise fax servers and IVR platform||Telecom Interface Boards|
|AdaptMax||Hosted IVR Service||Telecom Interface Boards|
|Ameyo IVR System||IVR||Telecom Interface Boards|
|Easy Platform||IVR platforms||Telecom Interface Boards|
|Enjay CTI||IVR||Telecom Interface Boards|
|Genesys Voice Platform||IVR||NBE Gateway|
|Prophecy IVR||IVR software and appliances||NBE Gateway|
Telephony Interface Boards
Contact Centers For many companies, the Contact Center is the mission critical component of their business. Even as the internet and social media have exploded onto the scene, it is still the Customer Service Agent working in the contact center who can determine the success or failure of any customer interaction. These interactions often determine […]
Connecting Legacy Equipment to an IP PBX As enterprises continue to evolve their communications infrastructures into a pure SIP/VoIP environment, they often discover that there is still the need to connect older non-VoIP (legacy) equipment to their VoIP (IP) infrastructure or directly to the PSTN. Many of these older, but necessary legacy endpoints (i.e. fax […]
Vega Gateway Series
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