For decades, Interactive Voice Response (IVR) technologies have been at the heart of automated business communications. Well implemented IVR can reduce cost, improve productivity and improve customer service as employees and customers can enter or retrieve information from a database via a simple telephone. IVR technology can also be used to allow customers to “self-route” calls to the best possible agent (or agent queue) to help them resolve issues or place orders.
Sangoma technologies parts can be found in many IVR systems. Our products allow legacy IVR systems to be integrated into VoIP architectures or allow IP-only systems to interface with the TDM network. In addition, they can provide the advanced media and signal processing that may be necessary for implementing these systems around the world.
IVR Solution Providers
|BladeWare HMP||Enterprise fax servers and IVR platform||Telecom Interface Boards|
|AdaptMax||Hosted IVR Service||Telecom Interface Boards|
|Ameyo IVR System||IVR||Telecom Interface Boards|
|Easy Platform||IVR platforms||Telecom Interface Boards|
|Enjay CTI||IVR||Telecom Interface Boards|
|Genesys Voice Platform||IVR||NBE Gateway|
|Prophecy IVR||IVR software and appliances||NBE Gateway|
Telephony Interface Boards
Vega Enterprise SBC VM/Hybrid: The Flexibility, Redundancy and Durability of a VM-Ready Solution with the Scalability of a Hardware-Based Solution Supports 25-500 Simultaneous Sessions Field Upgradeable Browser-Based GUI for easier provisioning and management Security and QOS for Enterprise Networks DoS/DDoS Attack Protection Network Interconnect Point for SIP Trunking Topology Hiding for Fraud Protection UNIQUE HYBRID FEATURES [...]
GSM Telephony Board for Voice and SMS. Sangoma’s latest addition to the computer telephony card portfolio — the W400 card adds GSM voice connectivity and SMS capabilities to IP-PBX applications.
Vega Gateway Series
The Vega 100G VoIP Gateway is the most resilient single-span digital gateway in its class. Lync 2013 Qualified and Tested.
The Vega 400G VoIP Gateway is a flexible, field upgradable multi-span digital gateway that can be deployed in single, dual or quad span configurations. It is the most resilient flexible digital gateway in its price class. Lync 2013 Qualified and Tested.