Interactive Voice Response (IVR)

For decades, Interactive Voice Response (IVR) technologies have been at the heart of automated business communications. Well implemented IVR can reduce cost, improve productivity and improve customer service as employees and customers can enter or retrieve information from a database via a simple telephone. IVR technology can also be used to allow customers to “self-route” calls to the best possible agent (or agent queue) to help them resolve issues or place orders.

Sangoma technologies parts can be found in many IVR systems. Our products allow legacy IVR systems to be integrated into VoIP architectures or allow IP-only systems to interface with the TDM network. In addition, they can provide the advanced media and signal processing that may be necessary for implementing these systems around the world.

IVR Solution Providers

Telephony Interface Boards

A116: 16-Span T1/E1/J1 Board

Sixteen spans of T1, E1 or J1 available with carrier-grade hardware echo cancellation.

A101: Single Voice and Data Board

The industry’s first affordable single span T1/E1/J1 board with available Telco-grade hardware echo cancellation — designed for optimum voice support for smaller systems.

A400: 2–24 Port Expandable Analog Voice Board

The Sangoma A400 and Remora system expands up to 24 ports. This FXO/FXS board is the high-density version of Sangoma’s popular A200 model.

Vega Gateway Series

Vega 400

The Vega 400 VoIP Gateway is a flexible, field upgradable multi-span digital gateway that can be deployed in single, dual or quad span configurations. It is the most resilient flexible digital gateway in its price class.

Vega 100

The Vega 100 VoIP Gateway is the most resilient single-span digital gateway in its price class.

Vega 200

The Vega 200 VoIP Gateway is the most resilient dual-span digital gateway in its price class.