For decades, Interactive Voice Response (IVR) technologies have been at the heart of automated business communications. Well implemented IVR can reduce cost, improve productivity and improve customer service as employees and customers can enter or retrieve information from a database via a simple telephone. IVR technology can also be used to allow customers to “self-route” calls to the best possible agent (or agent queue) to help them resolve issues or place orders.
Sangoma technologies parts can be found in many IVR systems. Our products allow legacy IVR systems to be integrated into VoIP architectures or allow IP-only systems to interface with the TDM network. In addition, they can provide the advanced media and signal processing that may be necessary for implementing these systems around the world.
IVR Solution Providers
|BladeWare HMP||Enterprise fax servers and IVR platform||Telecom Interface Boards|
|AdaptMax||Hosted IVR Service||Telecom Interface Boards|
|Ameyo IVR System||IVR||Telecom Interface Boards|
|Easy Platform||IVR platforms||Telecom Interface Boards|
|Enjay CTI||IVR||Telecom Interface Boards|
|Genesys Voice Platform||IVR||NBE Gateway|
|Prophecy IVR||IVR software and appliances||NBE Gateway|
Telephony Interface Boards
Sangoma and snom are long standing partners that integrate optimally with one another. The Sangoma NetBorder Express TDM to SIP Media Gateway is a software application that leverages off-the-shelf computer and Sangoma’s Telephony Hardware cards into a fully featured Media Gateway. Compatible with Analog FXO and FXS, MFC/R2, ISDN BRI and PRI telephony interfaces, NetBorder [...]
Superior audio quality in a card that is expandable from two to twenty-four ports in a 2U form factor – the Sangoma A200 FXO/FXS card delivers!
Voice Over Internet Protocol (VoIP) and Session Initiation Protocol (SIP) have exploded into the Enterprise Communication and SMB communications space in the last ten years. Some experts believe that the last TDM-only PBX has already shipped, and that in just a few years nearly every business in the world will be using an IP-PBX. Internally most businesses will [...]
Vega Gateway Series
The Vega 400 VoIP Gateway is a flexible, field upgradable multi-span digital gateway that can be deployed in single, dual or quad span configurations. It is the most resilient flexible digital gateway in its price class.
The Vega 50 media gateway supports both Analog and BRI implementations. In the analog configuration it supports both FXS and FXO ports. In BRI mode channels can be independently configured for connection to the PSTN or to a PBX.