Interactive Voice Response
For decades, Interactive Voice Response (IVR) technologies have been at the heart of automated business communications. Well implemented IVR can reduce cost, improve productivity and improve customer service as employees and customers can enter or retrieve information from a database via a simple telephone. IVR technology can also be used to allow customers to “self-route” calls to the best possible agent (or agent queue) to help them resolve issues or place orders.
Sangoma can be found in many IVR systems. Our products allow legacy IVR systems to be integrated into VoIP architectures or allow IP-only systems to interface with the TDM network. In addition, they can provide the advanced media and signal processing that may be necessary for implementing these systems around the world.
IVR Solution Providers
|BladeWare HMP||Enterprise fax servers and IVR platform||Telecom Interface Boards|
|AdaptMax||Hosted IVR Service||Telecom Interface Boards|
|Ameyo IVR System||IVR||Telecom Interface Boards|
|Easy Platform||IVR platforms||Telecom Interface Boards|
|Enjay CTI||IVR||Telecom Interface Boards|
|Genesys Voice Platform||IVR||NBE Gateway|
|Prophecy IVR||IVR software and appliances||NBE Gateway|
Telephony Interface Boards
Connect Legacy Equipment to Next Generation IP PBXs While SIP Trunking continues to be one of the hottest topics in today’s evolving telecommunications marketplace, there is another application in this same space that is often overlooked: how to connect legacy equipment to next generation IP PBXs or other Unified Communications systems. Platform back to the […]
For years, school districts and universities in North America have turned to Sangoma to meet their communication demands. What has worked for them is the ability to effortlessly communicate within the school premises and with parents, the preparedness to handle all kinds of emergencies, the opportunity to leverage the existing legacy infrastructure with modern IP […]
Vega Gateway Series
Easily connect analog telephony equipment to IP networks with the all new Vega 3000G media gateway. 24 FXS ports Voice, fax and modem support Flexible call routing for fallback and least cost routing SIP support Large scale deployment configuration tools Interoperability with a wide range of legacy and IP equipment USB 2.0 for extra storage […]
Vega 5000 analog gateways are available with 50 FXS ports (for connection to standard analog telephones) & 2 FXO ports (for connection to PSTN telephone lines or a PBX).