For decades, Interactive Voice Response (IVR) technologies have been at the heart of automated business communications. Well implemented IVR can reduce cost, improve productivity and improve customer service as employees and customers can enter or retrieve information from a database via a simple telephone. IVR technology can also be used to allow customers to “self-route” calls to the best possible agent (or agent queue) to help them resolve issues or place orders.
Sangoma technologies parts can be found in many IVR systems. Our products allow legacy IVR systems to be integrated into VoIP architectures or allow IP-only systems to interface with the TDM network. In addition, they can provide the advanced media and signal processing that may be necessary for implementing these systems around the world.
IVR Solution Providers
|BladeWare HMP||Enterprise fax servers and IVR platform||Telecom Interface Boards|
|AdaptMax||Hosted IVR Service||Telecom Interface Boards|
|Ameyo IVR System||IVR||Telecom Interface Boards|
|Easy Platform||IVR platforms||Telecom Interface Boards|
|Enjay CTI||IVR||Telecom Interface Boards|
|Genesys Voice Platform||IVR||NBE Gateway|
|Prophecy IVR||IVR software and appliances||NBE Gateway|
Telephony Interface Boards
Category: Contact Center
Customer: Motilal Oswal Securities Limited (MOSL)
Featured Sangoma Product(s): A108
Creating software that can be quickly and easily integrated into another manufacturer’s products is not simple — yet Sangoma has been doing this successfully for years. Sangoma software seamlessly integrates into some of the best known PBX, IP-PBX, contact center and general communications systems in the world. Our dedicated OEM Sales Team understands the responsibility that Sangoma accepts [...]
Vega Enterprise SBC VM/Software: Secure, Interoperable, Flexible and Durable VM-Ready eSBC Scalability from 25–500 Sessions (Field Upgradeable Session Expansion) Browser-based GUI for Easy Configuration Traffic Visualization Tools Session-based Licensing (No Hidden Fees) Enterprise Inter-Site Networking and SIP Trunking Border Control Local Security Management for SMBs and Small Enterprises Session Border Controller Use Cases
Vega Gateway Series
The Vega 200 VoIP Gateway is the most resilient dual-span digital gateway in its price class.
The Vega 50 media gateway supports both Analog and BRI implementations. In the analog configuration it supports both FXS and FXO ports. In BRI mode channels can be independently configured for connection to the PSTN or to a PBX.
The Vega 400 VoIP Gateway is a flexible, field upgradable multi-span digital gateway that can be deployed in single, dual or quad span configurations. It is the most resilient flexible digital gateway in its price class.