Interactive Voice Response
For decades, Interactive Voice Response (IVR) technologies have been at the heart of automated business communications. Well implemented IVR can reduce cost, improve productivity and improve customer service as employees and customers can enter or retrieve information from a database via a simple telephone. IVR technology can also be used to allow customers to “self-route” calls to the best possible agent (or agent queue) to help them resolve issues or place orders.
Sangoma can be found in many IVR systems. Our products allow legacy IVR systems to be integrated into VoIP architectures or allow IP-only systems to interface with the TDM network. In addition, they can provide the advanced media and signal processing that may be necessary for implementing these systems around the world.
IVR Solution Providers
|BladeWare HMP||Enterprise fax servers and IVR platform||Telecom Interface Boards|
|AdaptMax||Hosted IVR Service||Telecom Interface Boards|
|Ameyo IVR System||IVR||Telecom Interface Boards|
|Easy Platform||IVR platforms||Telecom Interface Boards|
|Enjay CTI||IVR||Telecom Interface Boards|
|Genesys Voice Platform||IVR||NBE Gateway|
|Prophecy IVR||IVR software and appliances||NBE Gateway|
Telephony Interface Boards
A key use case for Express for Lync is in providing telephony functions for customers deploying or currently using Office 365. Express for Lync provides PSTN access, SIP Trunking, 911 access, and FXS support in addition to all of the local server and software resources needed to deploy Lync.
NetBorder Express software, together with Sangoma’s computer telephony cards and an off-the-shelf server, is a complete SIP-compliant VoIP Media Gateway. Package it on the same server with another application such as a PBX , and deliver an extremely flexible and cost effective solution that can interface to the PSTN and is SIP-enabled devices, without the need for external gateways.
The Most Reliable and Flexible Transcoding Telephony Cards on the Market IP telephony applications commonly require the use of multiple voice codecs, used to digitally compress voice signals and save on bandwidth. Voice signals from the Public Switched Telephone Network (PSTN) come in the form of the G.711 codec, but the VoIP terminal equipment and networks can support […]
Vega Gateway Series
Easily connect analog telephony equipment to IP networks with the all new Vega 3000G media gateway. 24 FXS ports Voice, fax and modem support Flexible call routing for fallback and least cost routing SIP support Large scale deployment configuration tools Interoperability with a wide range of legacy and IP equipment USB 2.0 for extra storage […]
The Vega 50 media gateway supports both Analog and BRI implementations. In the analog configuration it supports both FXS and FXO ports. In BRI mode channels can be independently configured for connection to the PSTN or to a PBX.
The Vega 400G VoIP Gateway is a flexible, field upgradable multi-span digital gateway that can be deployed in single, dual or quad span configurations. It is the most resilient flexible digital gateway in its price class. Lync 2013 Qualified and Tested.