For decades, Interactive Voice Response (IVR) technologies have been at the heart of automated business communications. Well implemented IVR can reduce cost, improve productivity and improve customer service as employees and customers can enter or retrieve information from a database via a simple telephone. IVR technology can also be used to allow customers to “self-route” calls to the best possible agent (or agent queue) to help them resolve issues or place orders.
Sangoma technologies parts can be found in many IVR systems. Our products allow legacy IVR systems to be integrated into VoIP architectures or allow IP-only systems to interface with the TDM network. In addition, they can provide the advanced media and signal processing that may be necessary for implementing these systems around the world.
IVR Solution Providers
|BladeWare HMP||Enterprise fax servers and IVR platform||Telecom Interface Boards|
|AdaptMax||Hosted IVR Service||Telecom Interface Boards|
|Ameyo IVR System||IVR||Telecom Interface Boards|
|Easy Platform||IVR platforms||Telecom Interface Boards|
|Enjay CTI||IVR||Telecom Interface Boards|
|Genesys Voice Platform||IVR||NBE Gateway|
|Prophecy IVR||IVR software and appliances||NBE Gateway|
Telephony Interface Boards
STM1 Mux Fiber Multiplexer Sangoma Fiber Multiplexers (Mux) arrange STM-1 or OC-3 fiber signal into 63 E1 or 84T1 framing, cost-effectively and reliably Cost-effective DS3 bandwidth consolidation Simple configuration via ethernet or RS232 Rate Stability Improved Response Time Timely Provisioning Responsive Service and Repair Flexible Customer Solutions Reduce Operational Costs Reliability Security
Customer: EPOKA University
Partner: Synapse ATS
Solution: Elastix PBX
Featured Sangoma Product(s): A200 cards
Vega Gateway Series
The Vega 100G VoIP Gateway is the most resilient single-span digital gateway in its class. Lync 2013 Qualified and Tested.
Vega 5000 analog gateways are available with 24 or 50 FXS ports (for connection to standard analog telephones) & 2 FXO ports (for connection to PSTN telephone lines or a PBX).
The Vega 400G VoIP Gateway is a flexible, field upgradable multi-span digital gateway that can be deployed in single, dual or quad span configurations. It is the most resilient flexible digital gateway in its price class. Lync 2013 Qualified and Tested.