For decades, Interactive Voice Response (IVR) technologies have been at the heart of automated business communications. Well implemented IVR can reduce cost, improve productivity and improve customer service as employees and customers can enter or retrieve information from a database via a simple telephone. IVR technology can also be used to allow customers to “self-route” calls to the best possible agent (or agent queue) to help them resolve issues or place orders.
Sangoma technologies parts can be found in many IVR systems. Our products allow legacy IVR systems to be integrated into VoIP architectures or allow IP-only systems to interface with the TDM network. In addition, they can provide the advanced media and signal processing that may be necessary for implementing these systems around the world.
IVR Solution Providers
|BladeWare HMP||Enterprise fax servers and IVR platform||Telecom Interface Boards|
|AdaptMax||Hosted IVR Service||Telecom Interface Boards|
|Ameyo IVR System||IVR||Telecom Interface Boards|
|Easy Platform||IVR platforms||Telecom Interface Boards|
|Enjay CTI||IVR||Telecom Interface Boards|
|Genesys Voice Platform||IVR||NBE Gateway|
|Prophecy IVR||IVR software and appliances||NBE Gateway|
Telephony Interface Boards
-*+IP PBX Systems If you’re considering migrating to Voice Over Internet Protocol (VoIP) and Session Initiation Protocol (SIP), rest assured, you’re in good company. The technologies have exploded into the Enterprise Communication and SMB communications space in the last ten years. Some experts believe that the last TDM-only PBX has already shipped, and that in just a […]
Customer: Exacto IT
Partner: IT Sanchez
Solution: Denwa IP PBX
Featured Sangoma Product(s): Express for Lync
-*+Remote Call Center Agents Fast and Cost-effective Deployment of Contact Center Agents at Remote Locations Seamless and instantaneous extension of the IP Contact Center to any agent, anywhere without having to deploy IP phones and QoS networks to the edge Native TDM or IP interface NetBorder has its own cost effective gateway capability or can work with 3rd party […]
Vega Gateway Series
-*+The Vega 50 media gateway supports both Analog and BRI implementations. In the analog configuration it supports both FXS and FXO ports. In BRI mode channels can be independently configured for connection to the PSTN or to a PBX.
-*+The Vega 100G VoIP Gateway is the most resilient single-span digital gateway in its class. Lync 2013 Qualified and Tested.