For decades, Interactive Voice Response (IVR) technologies have been at the heart of automated business communications. Well implemented IVR can reduce cost, improve productivity and improve customer service as employees and customers can enter or retrieve information from a database via a simple telephone. IVR technology can also be used to allow customers to “self-route” calls to the best possible agent (or agent queue) to help them resolve issues or place orders.
Sangoma technologies parts can be found in many IVR systems. Our products allow legacy IVR systems to be integrated into VoIP architectures or allow IP-only systems to interface with the TDM network. In addition, they can provide the advanced media and signal processing that may be necessary for implementing these systems around the world.
IVR Solution Providers
|BladeWare HMP||Enterprise fax servers and IVR platform||Telecom Interface Boards|
|AdaptMax||Hosted IVR Service||Telecom Interface Boards|
|Ameyo IVR System||IVR||Telecom Interface Boards|
|Easy Platform||IVR platforms||Telecom Interface Boards|
|Enjay CTI||IVR||Telecom Interface Boards|
|Genesys Voice Platform||IVR||NBE Gateway|
|Prophecy IVR||IVR software and appliances||NBE Gateway|
Telephony Interface Boards
The Lyra Asterisk software application from Sangoma software provides the most accurate and resilient Answer Machine Detection (AMD) engine, enabling fast and reliable real-time call classification and drives the efficiency and quality of automated calling applications to unmatched levels.
Call recording at large call centers requires a high-density platform capable of handling a large number of T1 spans in on single server. The industry has been lacking a card capable of supporting a high-density solution. Sangoma offers a high-density solution, tested with up to 48 T1 spans recorded by a single server. The connection [...]
Older Hotels, College Campuses and other Multi-Tenant installations have a huge investment in their structured wiring plans and existing Legacy Telephones. Replacing the wiring and every handset in a facility may not be a financial option, even when a core infrastructure upgrade to an IP-PBX would deliver an outstanding ROI. The Sangoma Vega 5000 Gateway [...]
Vega Gateway Series
The Vega 200G VoIP Gateway is the most fault-tolerant dual-span digital gateway in its class. Lync 2013 Qualified and Tested.
The Vega 100G VoIP Gateway is the most resilient single-span digital gateway in its class. Lync 2013 Qualified and Tested.
The Vega 50 media gateway supports both Analog and BRI implementations. In the analog configuration it supports both FXS and FXO ports. In BRI mode channels can be independently configured for connection to the PSTN or to a PBX.