For decades, Interactive Voice Response (IVR) technologies have been at the heart of automated business communications. Well implemented IVR can reduce cost, improve productivity and improve customer service as employees and customers can enter or retrieve information from a database via a simple telephone. IVR technology can also be used to allow customers to “self-route” calls to the best possible agent (or agent queue) to help them resolve issues or place orders.
Sangoma technologies parts can be found in many IVR systems. Our products allow legacy IVR systems to be integrated into VoIP architectures or allow IP-only systems to interface with the TDM network. In addition, they can provide the advanced media and signal processing that may be necessary for implementing these systems around the world.
IVR Solution Providers
|BladeWare HMP||Enterprise fax servers and IVR platform||Telecom Interface Boards|
|AdaptMax||Hosted IVR Service||Telecom Interface Boards|
|Ameyo IVR System||IVR||Telecom Interface Boards|
|Easy Platform||IVR platforms||Telecom Interface Boards|
|Enjay CTI||IVR||Telecom Interface Boards|
|Genesys Voice Platform||IVR||NBE Gateway|
|Prophecy IVR||IVR software and appliances||NBE Gateway|
Telephony Interface Boards
The industry’s first affordable single span T1/E1/J1 card with available Telco-grade hardware echo cancellation — designed for optimum voice support for smaller systems.
A carrier can provide a low-cost long distance alternative using NetBorder SS7 gateways.
The proliferation of VoIP technology has enabled a range of new services that were previously not cost-effective or even practical using the legacy Public Switched Telephone Network (PSTN). The VoIP service provider supplies SIP trunks and cost-effective virtual PBX services using a large, robust and redundant platform. The corporate client gets all the advantages of a PBX without the need to install, maintain or manage the PBX system.
Vega Gateway Series
The Vega 200G VoIP Gateway is the most fault-tolerant dual-span digital gateway in its class. Lync 2013 Qualified and Tested.
Easily connect analog telephony equipment to IP networks with the all new Vega 3000G media gateway. 24 FXS ports Voice, fax and modem support Flexible call routing for fallback and least cost routing SIP support Large scale deployment configuration tools Interoperability with a wide range of legacy and IP equipment USB 2.0 for extra storage […]
Vega 5000 analog gateways are available with 24 or 50 FXS ports (for connection to standard analog telephones) & 2 FXO ports (for connection to PSTN telephone lines or a PBX).