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Remote Agents
Contact Center managers are progressively deploying IP Telephony in their contact centers to drive significant operational savings. For concerns of costs and/or quality of service, it is sometimes not possible to provide IP phones to remote agents, at least in the initial phases of a project. Often, customers require the ability to deliver calls to any agent anywhere on the PSTN or behind legacy PBXs, at an agent-provided PSTN phone number.
The NetBorder™ Agent Bridge solution complements our partner's IP Contact Center partners to enable remote location behind legacy PBX's or remote agents using regular landline phones to appear as SIP agents inside the customer network. This brings the immediate benefits of virtualization and infrastructure consolidation, but without the requirement to deploy IP endpoints all the way to the far edges. The solution brings the savings of open-standards IP telephony, but without the worries of quality of service or the IP phone roll-out costs.