Training

Sangoma Education Series

The SBC – The Critical Component

Thurs., May 16, 2013 @ 2pm-1pm EST / 1pm-2pm CST / 11am-12pm PST

Voice over internet protocol (VoIP) offers many operational cost, feature and flexibility advantages over the incumbent telephone system; however, the complexities and pitfalls of VoIP must be addressed. These include security, remote worker applications, SIP interoperability and multi-vendor devices, bring your own device, and the challenges of navigating a complicated network.

The Session Border Controller (SBC) provides a number of services that make a VoIP/UC system more secure, better able to integrate SIP-based equipment from a variety of vendors, and able to manage the complexities of modern corporate networks.

Attendees of this session will learn:

• TBA

Presenter:

• Jeff Dworkin, Director of Marketing, Sangoma Technologies

Sangoma Product Series

Gateways – Extend the life of your Legacy PBX while benefiting from SIP Trunks

Tues., May 22, 2013 @ 2pm-3pm EST / 1pm-2pm CST / 11am-12pm PST

The award-winning Vega series offers a broad range of IP-to-TDM stand-alone gateway devices designed to bridge disparate technologies easily and cost-effectively. Vega gateways provide the perfect answer for IP-based voice services and for connecting to service provider broadband networks or the PSTN.

Vega series gateways support ISDN BRI and PRI, FXS, FXO, and E1/T1 line codes and protocols for installations ranging from small businesses to large enterprises. Easily deployed as Service Provider CPE, the Vega series appliances feature auto-detection and simple configuration. The Vega series also includes models for multi-tenant applications using legacy telephone wiring and systems.

This webinar is part of the Sangoma Product Series. Sangoma product experts will offer you a comprehensive look at the current version of gateways. This will include features and functions, configuration tools and use cases. Please note that this is not a technical training class, but an introduction to the product from a conceptual and strategic viewpoint designed to help you understand where gateways fit into your network architecture and the benefits they deliver to your operation.

Attendees of this session will learn:

• Introduction to the Product
• Specification Review
• Features and Functions
• Configuration Tools
• Competitive Comparison

Who should attend:

• IT Managers
• Network Designers
• Technology Decision Makers
• Telecom Resellers

Sangoma Education Series

Adding Telephony to Microsoft Lync with Office 365 and Other Use Cases

Tues., June 11, 2013 @ 2pm-1pm EST / 1pm-2pm CST / 11am-12pm PST

Microsoft^® Lync is one of the hottest topics in the UC field today. However, implementing Lync without a full staff of Microsoft Certified Technicians can be a challenging undertaking. Integrating a Lync implementation with the PSTN (though Analog, Digital or SIP Trunks) can complicate the process even further.

To help solve these issues, Sangoma has created NetBorder Lync Express, the only all-in-one Lync appliance that includes a VoIP Gateway. All the required Microsoft Components are pre-installed, along with the VoIP Gateway software; greatly reducing the amount of time required for the installation team to source, install and configure all the necessary components.

In addition to using Lync Express in support of a greenfield Lync installation, Lync Express is also perfectly suited for enabling local telephony support for your Office 365 implementation. Lync Express also offers our exclusive Continuous Service Branch Appliance (CSBA) support. This unique feature meets all the requirements of a Microsoft Survivable Branch Exchange, but with added features that can keep your branch offices running at maximum productivity, even if the link to the central Lync implementation is lost.

Attend this webinar to see how NetBorder Microsoft Lync Express from Sangoma can be used in a variety of configuration to support your Lync implementation.

Attendees of this session will learn:

• Basic Microsoft Lync Architecture
• Adding Telephony Support to an Office 365/Lync installation
• Using Lync Express for Branch Office Support, beyond SBA
  • Introduction to the Continuous Service Branch Appliance
• Using Lync Express for a Greenfield Lync Installation
• Lync Express Product Summary

Presenter:

• Jeff Dworkin, Director of Marketing, Sangoma Technologies

Sangoma Certification Course

NetBorder SS7 – London, UK

Wed., June 19-20, 2013 @ 9:30am-5:30pm BST

This Certification Course is open to all Sangoma Partners who wish to operate or resell the Sangoma NetBorder SS7 Appliance.

This hands-on certification course will be held at the Sangoma UK office in Bracknell, UK.

In order to participate, it is important to bring your own laptop for the course.

Please note that each class has a minimum attendance of 8 people. Register early to reserve your spot.

Agenda

Pre-requisites:

• Knowledge of Telecom and VoIP communications concepts
• Knowledge of computers and Linux Operating system
• Review
  • Wiki Page: http://wiki.sangoma.com/Netborder-SS7-to-VoIP
  • User Manual: ftp://ftp.sangoma.com/nsg/Netborder-SS7-VoIP-Media-Gateway-User-Manual-v1.0.14.pdf

During this training, you will:

• Receive a general overview of Sangoma products
• Learn or refresh your knowledge of SS7 signaling
• Learn or refresh your knowledge of VoIP concepts
• Familiarize yourself with Sangoma’s Digital and Trancoding boards
• Familiarize yourself with the NetBorder SS7 Media Gateway Software
  • Installation
  • Operations
  • Debugging and Troubleshooting
• Meet with Sangoma’s key technical and support personnel

Agenda Day 1:

• 9:30 Welcome and Introductions
• 9:45 Sangoma Products Overview
• 10:15 NSG Product Overview
  • Features & Benefits
  • Binary and ISO packaging
  • Use Cases
  • Professional Services
• 11:15 Break
• 11:30 SS7 and SIP protocols primer
• 12:30 NSG Software Installation
• 13:00 Lunch (Provided by Sangoma)
• 14:30 Configuration of NSG software
  • TDM Interfaces Cards
  • Transcoding Cards
  • Signaling Links and Linksets
  • Routes
  • MTP2, MTP3, ISUP
  • CICs
  • Test Calls
  • Configuration Case Studies
• Break as appropriate around 15:00
• 17:30 Day 1 Wrap-up and Q&A

Agenda Day 2:

• 9:30 Recap Day 1
• 10:00 Troubleshooting
  • MTP2, MTP3
  • Signaling links
  • Wireshark Traces
• Break as appropriate
• 13:00 Lunch (provided by Sangoma)
• 14:00 Advanced Troubleshooting Case Studies and Workshops
• 16:00 Break
• 16:15 Advanced Topics
• 17:30 Wrap up

Meals (breakfast and lunch) will be provided.

Travel and Accomodations are not included.

Instructors

Leo D’Alessandro – Customer Engineer, Sangoma Technologies
Rob Pereira – Customer Engineer, Sangoma Technologies

Accomodation Suggestions

Grange Bracknell: http://www.grangehotels.com/hotels-london/grange-bracknell-hotel/grange-bracknell-hotel.aspx

Hilton Bracknell: http://www3.hilton.com/en/hotels/united-kingdom/hilton-bracknell-hotel-BRAHNHN/index.html

Cancellation Policy

You can cancel your booking up to 14 days before the event at no charge by contacting Sangoma. Please have your booking reference on hand. Please note that Sangoma also has the right to cancel this session if the minimum attendance is not met (8 people).

Sangoma Product Series

SBC – The Critical Component of the new IP Communications Infrastructure

Thurs., June 20, 2013 @ 2pm-3pm EST / 1pm-2pm CST / 11am-12pm PST

Sangoma has introduced the most cost-effective, easiest-to-provision and easiest-to-manage line of enterprise SBCs on the market. The three available options deliver maximum flexibility when selecting a solution. The Vega Enterprise SBC Appliance can manage up to 500 simultaneous sessions. The Vega Enterprise SBC VM/Software can manage up to 200 simultaneous sessions with all the flexibility you would expect from a VM Ready solution. The Vega Enterprise SBC VM/Hybrid is a unique Sangoma solution that delivers the benefits of a VM solution, with the scalability of our competitors’ large hardware solutions. The Hybrid SBC can scale to manage 4,000 sessions in a single VM instance.

The NetBorder Carrier SBC has the same easy-to-use and deploy feature set and GUI, but can scale to 4,000 sessions in a single chassis, plus it features the carrier-grade hardware carriers demand, including available dual AC or DC power and RAID-1 solid state drive.

This webinar is part of the Sangoma Product Series. Sangoma product experts will offer you a comprehensive look at the current version of Session Border Controllers. This will include features and functions, configuration tools and use cases. Please note that this is not a technical training class, but an introduction to the product from a conceptual and strategic viewpoint designed to help you understand where Session Border Controllers fit into your network architecture and the benefits they deliver to your operation.

Attendees of this session will learn:

• Introduction to the Product
• Specification Review
• Features and Functions
• Configuration Tools
• Competitive Comparison

Who should attend:

• IT Managers
• Network Designers
• Technology Decision Makers
• Telecom Resellers

Sangoma Product Series

Lync Express – The Evolution of Unified Communications

Tues., July 9, 2013 @ 2pm-3pm EST / 1pm-2pm CST / 11am-12pm PST

Analysts agree that Microsoft^® Lync is quickly gaining traction not only as a Unified Communications platform, but as a complete IP-PBX replacement. The initial release of Lync squarely focused on the large enterprise with a complete staff of Microsoft Certified engineers or partners at their disposal. The complexity of a Lync implementation is beyond most small and medium-sized businesses (SMBs). This is further complicated when an installation requires that Lync be integrated with the PSTN, either through traditional telephony interfaces or with a SIP trunk.

To help the SMB manage this complexity, Sangoma has created Lync Express, the only all-in-one Lync server appliance with a built-in VoIP gateway and session border controller. The appliance is “right-sized” to support installations of up to 240 users with all the required software pre-loaded onto the appliance.

This webinar is part of the Sangoma Product Series. Sangoma product experts will offer you a comprehensive look at the current version of Lync Express. This will include features and functions, configuration tools and use cases. Please note that this is not a technical training class, but an introduction to the product from a conceptual and strategic viewpoint designed to help you understand where Lync Express fits into your network architecture and the benefits it delivers to your operation.

Attendees of this session will learn:

• Introduction to the Product
• Specification Review
• Features and Functions
• Configuration Tools
• Competitive Comparison

Who should attend:

• IT Managers
• Network Designers
• Technology Decision Makers
• Telecom Resellers

Sangoma Product Series

Wanpipe and the A116

Thurs., July 18, 2013 @ 2pm-3pm EST / 1pm-2pm CST / 11am-12pm PST

The A116 is part of Sangoma’s family of Advanced Flexible Telecommunications hardware product line – using high performance PCI Express interface, providing superior performance in critical systems all over the world. The A116 supports up to 32.8 Mbps of full duplex data throughout 480 voice calls using 16 T1/E1/J1 spans.

Used in conjunction with the Wanpipe^® TDM Voice API, developers can build applications from the ground up one either Windows or Linux platforms. Developers also have the option of using one of the popular telephony frameworks, such as Asterisk^® or FreeSWITCH^®.

Using the advanced features of that A116 and Wanpipe, nearly 1,500 simultaneous TDM calls can be supported in a single server.

This webinar is part of the Sangoma Product Series. Sangoma product experts will offer you a comprehensive look at the current version of Wanpipe and the A116. This will include features and functions, configuration tools and use cases. Please note that this is not a technical training class, but an introduction to the product from a conceptual and strategic viewpoint designed to help you understand where Wanpipe and the A116 fit into your network architecture and the benefits they deliver to your operation.

Attendees of this session will learn:

• Introduction to the Product
• Specification Review
• Features and Functions
• Configuration Tools
• Competitive Comparison

Who should attend:

• IT Managers
• Network Designers
• Technology Decision Makers
• Telecom Resellers

Sangoma Education Series

Cost Effective Tapping and Call Recording using the Sangoma T116

Mon., Apr. 22, 2013 @ 11am-12pm EST / 10am-11am CST / 8am-9am PST

There are many issues that are driving the call recording and tapping market. Some impact the business community (training and evaluating customer service agents in the contact center to verifying customer requests and orders) while others are driven by law enforcement and public safety (evidence gathering and emergency services) while still more are the result of national security and anti-terrorism efforts. This is all complicated by increased concerns and regulations around civil rights and personal privacy.

All of this means opportunity for companies that can build, install and manage outstanding call recording and tapping systems. Sangoma’s new T116 Tapping Board can be the foundation for these kinds of systems. The high density and small form factor allow powerful call recording and tapping system to be deployed in a very small, low-power consuming footprint all at very low cost per span.

Attendees of this session will learn:

• Overview of Tapping and Call Recoding Solutions and Applications
• Distinctions between recording Signaling and Media
• The Sangoma Solution for Tapping and Call Recording
  • Hardware components
  • Software and API components

Presenter:

• Jeff Dworkin, Director of Marketing, Sangoma Technologies

Sangoma Webinar (Encore Presentation)

The Basics of TDM to VoIP Interconnection

Thurs., Apr. 11, 2013 @ 2pm-3pm EST / 12pm-1pm CST / 11am-12pm PST

If you are one of the many companies that are not considered “innovators “or “early adopters” you may just now be making the transition from traditional TDM communications infrastructure to an IP infrastructure. While many of the pitfalls for such a transition have already been well documented, you still need to have a basic understanding of this technology and jargon so that you can make an informed decision about available products, services and consultants in this highly competitive field.

Attendees of this session will learn:

• What are the basic differences between at TDM infrastructure and an IP infrastructure?
• Do all VoIP calls have to go over the internet? Is that reliable and secure?
• What is a Gateway?
• What is a SIP Trunk?
• How does using IP impact my ability to send a fax?
• Won’t all this extra traffic crash my data network or clog up my internet connection?

Presenter:

• Jeff Dworkin, Director of Marketing, Sangoma Technologies

Softphone Colombia SAS – Elastix Certification Course

April 1-5, 2013 in Bogota, Colombia

This Elastix Training Course will be hosted locally in Spanish by Softphone in Bogota from April 1-5, 2013.

Address:
Business Support
Calle 125 # 7C-50

Telephone: +57 1 486-2272

Instructor: Ludwig Ramirez, ECE

Contact training@palosanto.com or Camilo González at info@certificacion-elastix.com for more detail.

Sangoma Webinar

The Basics of TDM to VoIP Interconnection

Thurs., Apr. 4, 2013 @ 2pm-3pm EST / 12pm-1pm CST / 11am-12pm PST

If you are one of the many companies that are not considered “innovators “or “early adopters” you may just now be making the transition from traditional TDM communications infrastructure to an IP infrastructure. While many of the pitfalls for such a transition have already been well documented, you still need to have a basic understanding of this technology and jargon so that you can make an informed decision about available products, services and consultants in this highly competitive field.

Attendees of this session will learn:

• What are the basic differences between at TDM infrastructure and an IP infrastructure?
• Do all VoIP calls have to go over the internet? Is that reliable and secure?
• What is a Gateway?
• What is a SIP Trunk?
• How does using IP impact my ability to send a fax?
• Won’t all this extra traffic crash my data network or clog up my internet connection?

Presenter:

• Jeff Dworkin, Director of Marketing, Sangoma Technologies

VoIP Solutions – Elastix Certification Course

March 13-15, 2013 in Monterrey, Mexico

This Elastix Training Course will be hosted locally in Spanish by VoIP Solutions in Monterrey from March 13-15, 2013.

Address:

Av. Roble #300. Piso 9. Suite 902
Col. Valle del Campestre, Garza G., Nuevo León

Telephone: +52 (81) 8335-9448

Instructor: Sergio Hernandez Ramos, ECE

Contact training@palosanto.com or cursoelastix@voipsolutions.mx for more detail.

Defining Best Practices for Deploying a Resilient UC and SIP Trunking Solution using Microsoft Lync

Insight on Smaller, Multi-site Microsoft Lync Deployments with SIP Trunking and SBCs

Tues., Mar. 12, 2013 @ 2pm-3pm EST / 11am-12pm PST / 6-7pm GMT

Two of the hottest topics in the IP communications space are about to converge; deploying a UC solution with Microsoft^® Lync^® and the fast growing technology of SIP trunks. Fold in the concern of providing both of these services with the resiliency and reliability of a more traditional PBX solution and the need is clear for a new set up with “best practices” for deploying this important solution set.

As forward-looking companies around the globe are realizing the cost savings and workforce productivity gains using unified communications solutions, such as Microsoft Lync and session initiation protocol (SIP) trunking, deploying these solutions in smaller or multi-site companies bring a unique set of challenges. These types of sites often do not have the on-site support staff to manage these implementations on a day-to-day basis. Implementations need to be extremely reliable and continue to deliver key services, even in the event that one component or connection fails.

This unique online panel discussion will discuss these issues and recommendations for successfully addressing them. A panel of experts, such as this, is usually only assembled for industry events with a big price tag for attending. This is a rare opportunity to hear and interact with a panel of this caliber in a free webinar.

Discussion will include:

• Security and interoperability best practices with Microsoft Lync
• Potential savings from using SIP trunking
• Keys to evaluating SIP trunking service providers
• Benefits of an enterprise session border controller (eSBC)
• Adding survivability with a qualified survivable branch appliance (SBA)
• Creating resiliency with failover, dynamic routing and local registration capabilities

Who should attend this webinar?

• CIOs, Network Architects
• IT Directors
• UC Consultants
• Infrastructure Specialists
• Systems Integrators
• IT Generalists

Presenters:

• Jeff Dworkin, Director of Marketing, Sangoma Technologies
• Marc Robins, President and Managing Director, SIP Forum
• Amitava Mukherjee, President, CEO & Co-Founder of RedShift Networks

Alteknativa – Elastix Certification Course

February 18-22, 2013 in Santo Domingo, Dominican Republic

This Elastix Training Course will be hosted locally in Spanish by Alteknativa in Santo Domingo from February 18-22, 2013.

Address: Hotel V Centenario

Telephone: +809-532-6222, +809-876-7601

Instructor: Alfio Muñoz

Contact training@palosanto.com or info@alteknativa.com for more detail.

Webinar Training: Adding Telephony to Microsoft Lync with Office 365 and Other Use Cases – January 21 – 10PM EST (English)
Session 1

Mon., Jan. 21 @ 10:00pm EST (Toronto) / Tue., Jan. 22 @ 8:30am IST (New Delhi) / Tue., Jan. 22 @ 11:00am HKT (Hong Kong) / Tue., Jan. 22 @ 2:00pm EDT (Sydney)

Microsoft^® Lync is one of the hottest topics in the UC Field today. However, implementing Lync without a full staff of Microsoft Certified Technicians can be a challenging undertaking. Integrating a Lync implementation with the PSTN (though Analog, Digital or SIP Trunks) can complicate the process even further.

To help solve these issues, Sangoma has created NetBorder Lync Express, the only all-in-one Lync appliance that includes a VoIP Gateway. All the required Microsoft Components are pre-installed, along with the VoIP Gateway software; greatly reducing the amount of time required for the installation team to source, install and configure all the necessary components.

In addition to using Lync Express in support of a greenfield Lync installation, Lync Express is also perfectly suited for enabling local telephony support for your Office 365 implementation. Lync Express also offers our exclusive Continuous Service Branch Appliance (CSBA) support. This unique feature meets all the requirements of a Microsoft Survivable Branch Exchange, but with added features that can keep your branch offices running at maximum productivity, even if the link to the central Lync implementation is lost.

Attend this webinar to see how NetBorder Microsoft Lync Express from Sangoma can be used in a variety of configuration to support your Lync implementation.

What you will learn:

• Basic Microsoft Lync Architecture
• Adding Telephony Support to an Office 365/Lync installation
• Using Lync Express for Branch Office Support, Beyond SBA
  • Introduction to the Continuous Service Branch Appliance
• Using Lync Express for a Greenfield Lync Installation
• Lync Express Product Summary

Who should attend:

• Microsoft VARs
• Microsoft Partners
• Systems Integrators
• Telecom VARs
• Hosted Lync Providers
• Enterprise CIOs

Be sure to register for the session most suited to your language preference.

Webinar Training: Enterprise VoIP Solutions with Vega Gateways – January 10 – 11AM EST (English)
Session 1

Thurs., Jan. 10 @ 11:00am EST (Toronto) / 4:00pm BST (London) / 8:00am PST (Los Angeles)

The award-winning Vega Series of VoIP Gateways from Sangoma offers a broad range of IP-to-TDM stand-alone gateway devices designed to bridge disparate technologies easily and cost-effectively. Vega gateways provide the perfect answer for IP-based voice services and for connecting to service provider broadband networks or the PSTN. Vega gateways are the only gateways in their price class that support local survivability, as well as over a dozen Codecs and Protocols.

This introductory webinar will review a number of use cases, from the basics of VoIP-TDM interoperability to the support SIP Trunking with a fully redundant solution for maximum reliability.  In addition, an overview of all Vega features and benefits will be provided.

Attendees will learn:

• Business Applications and Use Cases
• Product Philosophy
• Portfolio of Gateways
• Product Summary

Be sure to register for the session most suited to your language preference.

Webinar Training: Soluciones VoIP Empresariales con los Vega Gateways – January 10 – 2PM EST (Spanish)
Session 2

Thurs., Jan. 10 @ 2:00pm EST (Toronto) / 9:00am CDT (Mexico City) / 12:00pm ART (Buenos Aires)

La galardonada serie de Gateways VoIP Vega de Sangoma ofrece una amplia gama de dispositivos de enlace IP a TDM diseñados para conectar diferentes tecnologías  fácil y rentablemente. Los Gateways Vega proporcionan la respuesta perfecta para los servicios de voz basados en IP y para la conexión a las redes de proveedores de servicios de banda ancha o PSTN. Los Gateways Vega son los únicos equipos en su clase y precio que soportan supervivencia local, así como más de una docena de codecs y protocolos.
Este seminario de introducción revisará una serie de casos prácticos, desde los conceptos básicos de interoperabilidad  VoIP-TDM al soporte de  SIP Trunking totalmente redundante para la más alta confiabilidad. Además, una visión general de todas las características y beneficios de la Serie de Gateways Vega.

Asistentes aprenderán:

• Aplicaciones de negocio y casos de uso
• Filosofía del producto
• Portafolio de pasarelas (gateways)

Be sure to register for the session most suited to your language preference.