Enhanced Cloud-Based Unified Communications
PBXact UCC (Unified Cloud Communications) delivers cloud-based telephony services to small and medium sized businesses who are looking for a feature-rich, unified communications solution that can be tailored to meet their business demands.
For a monthly flat fee, PBXact UCC removes the burden of owning and maintaining a costly on-premise PBX solution and takes ownership of infrastructure maintenance so you don’t have to, providing a full suite of services to your organization. Since PBXact UCC is a hosted service, no matter where you are your PBX is always available, from desk phone, softphone, mobile or laptop.
PBXact comes with an extensive set of Unified Communications features such as Phones Apps productivity features with Sangoma IP phones, UCP for web based communications and Zulu UC for desktop and CRM integration, all facilitating collaboration and productivity.
Why PBXact UCC?
PBXact UCC offers not only the same benefits as our popular on-premise PBXact UC solution, but incorporates many powerful features that only the cloud can bring.
Each extension comes complete with voicemail. Users can call retrieve their voicemails from any device or through a web browser and their personal user control panel.
Each user gets access to their unique User Control Panel. This allows them to manage voicemails, set call forwards and configure other phone features like presence and do not disturb
Auto Attendants can be used to allow callers to directly dial an extension select or select a job function using their phone keypad.
Groups can be used to efficiently handle calls to a particular job function like sales or support. Team member’s phones can configured to ring either sequentially or simultaneously.
With no limit on the number of conference rooms that can be created, it’s easy to empower your workforce to run conference calls with no extra expense
PBXact UCC works best with Sangoma phones, but it’s also possible to use any other type of standard SIP phone.
The quick-start Installation Wizard for PBXact UC & PBXact UCC makes it incredibly easy to get your PBX set up with basic configuration in just a few minutes!
Here are some of the items it configures:
- Extensions. Choose the number of extension and the range
- AutoAttendant / IVR. Select how inbound calls should be routed at different times of day and even record voice prompts directly from your computer via the web browser.
- Ring Groups. Decide how phones for each team should ring and what will happen to the call if no one picks up.
- Fax. PBXact UCC can deal with FAX calls as well and it’s easy to decide how to route them.
Bring us your phone number or choose your own
PBXact UCC allows you to select new numbers or bring your own numbers with you – a service called porting. For more details on porting please see the following page: http://wiki.freepbx.org/display/ST/Number+Porting
PBXact UCC gives you the freedom to select as few or as many numbers as you need. If you need one inbound number, also known as a DID, you can have all your customers call that number and then use an IVR (Interactive Voice Response) to allow callers to dial an extension or a business function like sales or support. If your business requires you to use a public number to advertise, no problem, it’s easy to associate an inbound number directly with an extension. The caller will be routed directly to the extension.
Of course, it’s no problem to mix the two and have some users with DIDs and others accessible through an IVR
Build your solution with Sangoma IP Phones
Designed specifically for PBXact UCC, Sangoma’s line of IP Phones autoprovision themselves out-of-box using our Redirection/Auto-configuration. This eliminates the requirement of involving IT resources to manually configure network and user details. Auto-deployment also works for remote users too!
Included with all Sangoma IP Phones are Phone apps which allow user to control complex features directly from the phone’s colour display. Features such as Call Parking, Follow me, Conference rooms, Hot desking, Presence and many more. No more feature codes to remember!
Best of all, you can order your phones at the same time you purchase & configure your PBXact UCC services. This way you can have your phones delivered to you already pre-provisioned to work with your new setup.
PBXact UCC Feature Support Included in All Systems
|PBXact UCC Enhanced Features|
|Call Recording Reports|
|Class of Service|
|Third Party Phone Support|
|User Control Panel|
|XactView Operator Panel (20 Pack)|
|XactView Operator Panel Queue License|
|Zulu UC Desktop Application (20 Pack)|
|Call Center Features|
|Appointment Reminder, Outbound Calling Campaign, CallerID Management, Outbound Call Limiting, PinSet Pro, Queue Pro (Includes Queue Call Backs), Queue Reporting, Web Callback|
Why Choose Sangoma?
Sangoma’s customer-centric approach, product innovations, and worldwide network of distribution partners deliver the industry’s best-engineered, highest quality, IP and Unified Communications solutions, supporting “any app, anywhere” for businesses and service providers of all sizes.
All Sangoma products are backed by more than 30 years of IP communications experience, expert engineering and technical resources, and a comprehensive 1-year warranty. Extended warranties are also available.
Sangoma offers a complete range of professional services, including technical support, software maintenance, training, deployment, and consulting services. View a current list of available Sangoma products and services.