Many unified communications solutions such as Microsoft Lync can have video conferencing capabilities. While this technology can be a great way for organizations to speak with remote employees and clients, The New York Times warned readers about some security issues that must be taken care of before implementation.Read More
IP Communications Solutions
What to look for in a communications provider
Wednesday, May 22, 2013
Adopting unified communications can be a tricky endeavor, but it can be simplified if the company has an idea of what it wants beforehand. Managed services professional Pat Patterson wrote on Business 2 Community that organizations should look for a solution with a single point of contact.
Show poise when dealing with contact center disasters
Wednesday, May 15, 2013
Whether on the business or customer end of a busy day at the contact center, no one is really likely to end up happy. Business consultant Brendan Dykes wrote on Business 2 Community that on those days where things get busy early and goals immediately become unachievable, callers may not get their questions answered and organizations may lose a valued customer.
Don’t let turnover affect the contact center
Thursday, May 9, 2013
There are some great returns to be had from investing in the use of a contact center, but companies shouldn’t get down if there is a lot of turnover. Forrester’s Kate Leggett said managing turnover rate is a fact of life for contact center managers, as some companies see as many as 50 to 100 percent of their workers leave in a year. Instead of worrying about this, companies should use the technology in place to help manage operations if a worker leaves.
How to keep off-site employees involved
Thursday, May 23, 2013
Employees using VoIP, unified communications and other technology that makes it easier for employees to start working from their favorite coffee shop or the comfort of home can sometimes fall out of step with the rest of the company.
Mobility, VoIP and other new technologies have made traditional PBX configurations antiquated. According to a recent report conducted by Dimensional Research, 70 percent of IT directors, facility managers and CEOs from businesses find on-premise phone systems to be lacking.
VoIP doesn’t need MPLS to thrive
Wednesday, May 22, 2013
Multiprotocol Label Switching, or MPLS, is a way to make sure network voice traffic is quicker and easier to manage, but IT professional Andy Gottlieb wrote on Network World that this technology is not needed to have a successful VoIP implementation.
Users must buy into unified communications
Wednesday, April 10, 2013
Companies can get a lot from a unified communications and collaboration program, such as Microsoft Lync. With the VoIP, video conferencing and productivity features, business has potential to improve dramatically by using these tools. Organizations realize this, as Dimension Data predicted that $53 million to be spent on these tools in the next two years. However, without user adoption, it may all be for naught, the report said, those who use the program seem to be the key to its success.
Getting through complexity issues in Lync
Friday, April 5, 2013
Sometimes, companies can catch hitches in new programs they have adopted. Microsoft Lync is no exception, and J. Peter Bruzzese wrote on InfoWorld that while businesses sometimes experience frustrations when first implementing Microsoft Lync, organizations can realize some great benefits from the software once any initial issues are overcome.
Best ways to telecommute productively
Wednesday, April 3, 2013
Thanks in part to unified communications solutions like Microsoft Lync being used more by companies, there are more employees are now telecommuting than ever before. Despite Yahoo CEO Marissa Mayer’s recent ban on working from home (or from coffee shops or anywhere else really), employees can still telecommute productively – when it is done correctly, according to PC World’s Christopher Null
SIP trunking popular choice for businesses moving to UC
Monday, April 29, 2013
Businesses moving away from the old fashioned technology of landline phone calls are finding SIP trunking is a great way to connect to IP PBX and unified communications, according to what Diane Myers, principal analyst for VoIP, UC and IMS at Infonetics Research.
Australian UC grows from managed services
Thursday, April 25, 2013
Companies want better ways to communicate, which is why unified communications is becoming a bigger deal in Australia. A recent report by Frost & Sullivan said the managed services market is helping businesses realize how helpful a good unified communications program such as Microsoft Lync can be.
Be mindful of VoIP, UC security
Wednesday, April 24, 2013
Although VoIP and unified communications can greatly benefit businesses, including by reducing communications costs, providing better call quality and increasing productivity, these programs must be covered by the company’s security plan as well.
Social technology on the rise in enterprises
Wednesday, May 22, 2013
A recent report by Avandale found that a majority of businesses now use social networking technologies, but many are still using Facebook and other personal services, which may be less secure, instead of adopting a better unified communications solution.
Retailers lack UC knowledge, understanding
Tuesday, May 21, 2013
Many organizations have benefited from unified communications solutions such as Microsoft Lync, but one industry that is not yet fully leveraging UC is the retail sector. A recent report by Elite Telecom, conducted in concert with Swyx and Retail Week, reported that 68.9 percent of retail executives don’t recognize or understand the advantages of unified communications technology.
Video conferencing expected to see big year
Friday, May 17, 2013
With video conferencing, companies get cost savings, increased productivity and more flexibility, as remote workers are more easily able to communicate with others, meetings can flow more smoothly and tasks can be accomplished more effective way than in year’s past.
Open Source Telephony
Service purchasing, hosted offerings drive UC this year
Tuesday, February 5, 2013
For unified communications in 2013, the rise in service oriented purchasing and hosted offerings in the cloud will be at the helm, according to a post on ARN.com.
Unified communications gets new technology
Wednesday, January 30, 2013
Companies in search of the latest and greatest innovations for their business should know that unified communications is flexible enough to allow these tools to be easily integrated into their solutions.
ETNO wants fixed telephony industry deregulation
Thursday, January 17, 2013
The European Telecom Network Operators association wants to see useful tools like IP telephony and VoIP help businesses across the European Union.
Call Progress Analysis
Unified communications can make contact centers more flexible
Tuesday, January 22, 2013
When bringing a contact center solution in, companies want to make sure everything goes off without a hitch.
Should companies be concerned about IVR?
Thursday, May 23, 2013
When looking to adopt interactive voice response (IVR) technology, companies may initially express some concerns, marketing professional Olivia Cole wrote in a recent article appearing on Business 2 Community. However, many of these perceived problems, including that it is too difficult and time-consuming to set up, can be easily addressed.
Improved customer service can come from UC
Wednesday, February 6, 2013
Every company that has used IVR solutions via unified communications can testify to the fact that customer relationships can be better than they are with traditional phone lines and technology.