Many organizations have benefited from unified communications solutions such as Microsoft Lync, but one industry that is not yet fully leveraging UC is the retail sector. A recent report by Elite Telecom, conducted in concert with Swyx and Retail Week, reported that 68.9 percent of retail executives don’t recognize or understand the advantages of unified communications technology.Read More
IP Communications Solutions
Show poise when dealing with contact center disasters
Wednesday, May 15, 2013
Whether on the business or customer end of a busy day at the contact center, no one is really likely to end up happy. Business consultant Brendan Dykes wrote on Business 2 Community that on those days where things get busy early and goals immediately become unachievable, callers may not get their questions answered and organizations may lose a valued customer.
Don’t let turnover affect the contact center
Thursday, May 9, 2013
There are some great returns to be had from investing in the use of a contact center, but companies shouldn’t get down if there is a lot of turnover. Forrester’s Kate Leggett said managing turnover rate is a fact of life for contact center managers, as some companies see as many as 50 to 100 percent of their workers leave in a year. Instead of worrying about this, companies should use the technology in place to help manage operations if a worker leaves.
VA improves contact center
Tuesday, May 7, 2013
The large backlog being carried by the U.S. Department of Veterans Affairs surely netted the department a lot of phone calls at its contact center, but Rutrell Yasin, senior editor of GCN, said that until recently, getting the right claims information from VA was somewhat difficult.
Prepare the iPad for VoIP
Friday, May 10, 2013
Businesses looking to maximize their tablet usage can utilize the devices to make VoIP calls, according to PhonesReview. Although this may sound complex, all that’s needed is an app to make the device ready to make calls over the internet.
Improve call quality with VoIP
Thursday, May 9, 2013
While legacy phone lines have been the standard for decades, the improvement of broadband has brought the era of VoIP. VoIPReview.org said with this technology, both residential households and businesses can see some great benefits, including less expensive nationwide and international calls, video conferencing functionality and the ability to add and subtract phone lines with ease.
Staying safe while using VoIP
Tuesday, May 7, 2013
The VoIP market is growing larger and more rich with new businesses who have decided to give the technology a try. TechDay said there is clear reason for this, as users can save time, money and increase productivity, but toll fraud and other risks must accounted for when moving to an IP based phone system, TechDay reported.
Users must buy into unified communications
Wednesday, April 10, 2013
Companies can get a lot from a unified communications and collaboration program, such as Microsoft Lync. With the VoIP, video conferencing and productivity features, business has potential to improve dramatically by using these tools. Organizations realize this, as Dimension Data predicted that $53 million to be spent on these tools in the next two years. However, without user adoption, it may all be for naught, the report said, those who use the program seem to be the key to its success.
Getting through complexity issues in Lync
Friday, April 5, 2013
Sometimes, companies can catch hitches in new programs they have adopted. Microsoft Lync is no exception, and J. Peter Bruzzese wrote on InfoWorld that while businesses sometimes experience frustrations when first implementing Microsoft Lync, organizations can realize some great benefits from the software once any initial issues are overcome.
Best ways to telecommute productively
Wednesday, April 3, 2013
Thanks in part to unified communications solutions like Microsoft Lync being used more by companies, there are more employees are now telecommuting than ever before. Despite Yahoo CEO Marissa Mayer’s recent ban on working from home (or from coffee shops or anywhere else really), employees can still telecommute productively – when it is done correctly, according to PC World’s Christopher Null
SIP trunking popular choice for businesses moving to UC
Monday, April 29, 2013
Businesses moving away from the old fashioned technology of landline phone calls are finding SIP trunking is a great way to connect to IP PBX and unified communications, according to what Diane Myers, principal analyst for VoIP, UC and IMS at Infonetics Research.
Australian UC grows from managed services
Thursday, April 25, 2013
Companies want better ways to communicate, which is why unified communications is becoming a bigger deal in Australia. A recent report by Frost & Sullivan said the managed services market is helping businesses realize how helpful a good unified communications program such as Microsoft Lync can be.
Be mindful of VoIP, UC security
Wednesday, April 24, 2013
Although VoIP and unified communications can greatly benefit businesses, including by reducing communications costs, providing better call quality and increasing productivity, these programs must be covered by the company’s security plan as well.
Retailers lack UC knowledge, understanding
Tuesday, May 21, 2013
Many organizations have benefited from unified communications solutions such as Microsoft Lync, but one industry that is not yet fully leveraging UC is the retail sector. A recent report by Elite Telecom, conducted in concert with Swyx and Retail Week, reported that 68.9 percent of retail executives don’t recognize or understand the advantages of unified communications technology.
Video conferencing expected to see big year
Friday, May 17, 2013
With video conferencing, companies get cost savings, increased productivity and more flexibility, as remote workers are more easily able to communicate with others, meetings can flow more smoothly and tasks can be accomplished more effective way than in year’s past.
How UC technology has affected businesses so far
Tuesday, May 14, 2013
With unified communications and the technology is pushing it forward, information communication and technology professional Robert Sussman wrote on Biz Community that today’s business environment is far different than it has been in past days.
Open Source Telephony
Service purchasing, hosted offerings drive UC this year
Tuesday, February 5, 2013
For unified communications in 2013, the rise in service oriented purchasing and hosted offerings in the cloud will be at the helm, according to a post on ARN.com.
Unified communications gets new technology
Wednesday, January 30, 2013
Companies in search of the latest and greatest innovations for their business should know that unified communications is flexible enough to allow these tools to be easily integrated into their solutions.
ETNO wants fixed telephony industry deregulation
Thursday, January 17, 2013
The European Telecom Network Operators association wants to see useful tools like IP telephony and VoIP help businesses across the European Union.
Call Progress Analysis
Unified communications can make contact centers more flexible
Tuesday, January 22, 2013
When bringing a contact center solution in, companies want to make sure everything goes off without a hitch.