Realvox: Hitting the Big Brands with the Right Technology

Realvox partnered with Sangoma to create a high quality, unified, and scalable solution for one of their largest customers. Learn how quality, speed, and support helped them to compete successfully in a marketplace dominated by the "big" brands.

Founded in 2004 by advanced technology and telephony professionals, Realvox is a trailblazer in business solutions for Spain and Latin America. The company began as a consultancy with deployment and integration services as its core competency, but quickly moved as a leading player in a large and growing marketplace.

Realvox is now competing with the "big" brands to serve large accounts in Spain and Latin America. Its competitive strategy is simple: Realvox decided to focus on its high quality, better-featured, lower cost and exceptional 24-7 real-time service-all of which the "big" brands lack. For instance, last year it launched the Voxalis PBX, which rounded out its new line of SME products, including IVR, PABX, and UM. With offerings ranging from solutions for SMEs, to custom-made financial solutions, Realvox is committed to being the VoIP leader in Spain and Latin America.

The Challenge

Realvox's challenge was to customize an IVR system for a financial services-based client. Being a leader in the financial transactions sector-providing financial transactions in the Telco market with several locations across Latin America-this financial customer required reliability, security, speed, and 24-7 support. With traffic almost doubling every six to eight months, Realvox had to design a new system to handle 10 million calls per month.

The Solution

Realvox's customer had a unique requirement - the solution needed to grow with them. After testing most of the hardware manufacturers in the market, Realvox decided to use Sangoma cards, as the test results supported the company's reputation for innovative design and engineering quality. By coupling 16 E1 cards into the same chassis, Realvox was able to manage high-density integration and DSPs, while keeping the entire system under control.

"It has been the first time we used Sangoma cards, and trust me, it is going to be very difficult to change to another supplier."
- Alfonso J. Lahuerta

Even though there were early implementation challenges, it was quickly controlled.

As Realvox President Alfonso J. Lahuerta describes, "We had an issue with just one card during testing. With the help of Sangoma’s support team, we brought it alive again and it worked smoothly in just 10 minutes. This is the kind of support you need to look for in a vendor partner. No matter what the problem is, you always need readily available answers and solutions. Since we provide support to all our customers, it is critical to solve remote problems quickly and effectively. We cannot wait days or weeks for a solution from a vendor partner. That is one of the reasons why we selected Sangoma."

The Result

The entire solution was implemented in six weeks, including the connection with the operational host. With 960 lines in two servers (16 E1 each), the system is unified and scalable. Working in Load Balancing mode, the system is processing over 3.5 million calls every month. Best of all, Realvox and its customers systems can grow to over 10 million calls just by adding new servers. This is very important to compete in the marketplace, especially with the "big" brands. The exceptional combination of software and hardware is letting Realvox build the best VoIP networks in Spain and Latin America.

Real Business Value for Realvox

So what makes this partnering solution with Sangoma a success for Realvox? First is quality. "You need state-of-the-art hardware providers. Sangoma is a company that is a step ahead of the rest, continuously innovating and developing new solutions", says Lahuerta.

Second is speed. "Today we need to be able to grow a successful system as fast as possible. And it can only be done with the right technology", adds Lahuerta.

And last, is support - superb support. As Lahuerta points out: "Realvox will continue to provide the excellent support which made us famous, and now Sangoma is part of our success too".

"In my opinion, Sangoma's more than 23 years of experience in creating the best hardware for VoIP systems, coupled with strong support and innovative designs make it possible for Realvox to deliver brilliant solutions across the world."
- Alfonso J. Lahuerta