Contact centers all over the world are suffering from data overload and do not know how to deal with it. Data overload is an important issue for organizations to address, as it can hurt staff performance and waste valuable time and resources.
Unified communications strategies, much like the companies that use them, are all different. A universal solution does not exist for organizations looking to take the next step in UC, but unfortunate misconceptions about these services enforce the contrary.
Microsoft has rolled out its newest version of the VoIP application Lync, according to a report by Mary Branscombe for CITEworld. This update is notable for a few reasons, but namely for the changes made to the Windows 8.1 snap feature and lock-screen call answering for mobile devices.
The holidays are upon us and many business contact centers will be busy handling any number of consumer calls from sales to service. While many traditional telephony systems will struggle to handle the extra traffic, switching to a hosted VoIP solution can provide many features that can help companies during the holiday season.
Unified communications solutions can be a boon for many businesses worldwide, especially those that are looking for more mobility. However, keeping these communications channels secure, yet fully functional is a difficult tradeoff for companies to make. One of the best ways is through session border controllers.
Many companies are running VoIP or unified communications solutions on on-premises equipment. While there are still cost benefits for these platforms compared to traditional telephony, companies may see even more return on investment by switching to hosted communications solutions.
VoIP has benefits for businesses of every shape and size and is why many are turning to it for their business communication solution. However, there will be new problems for companies to deal with when implementing the solutions.
VoIP has been around for some time now, but there are still companies who haven’t reaped the benefits of these solutions yet, even those that have tried to leverage it for their business. The problem may lie with service providers.