One of the ways to maximize productivity, namely in call centers, is using SIP trunking to enhance caller ID services. Not only will this keep numbers and customer information organized, but it can keep law-abiding companies off of the FCC’s radar.
A new report shows that the global market for business VoIP services continues to enjoy rising growth, fueled by more organizations implementing SIP trunking and hosted PBX solutions to support VoIP and unified communications services.
Moving a business can be a complicated and exhausting task. With more organizations adopting VoIP, companies need to take into account various considerations before deciding whether to bring or leave their IP telephony systems.
In recent years, many businesses have made the decision to replace legacy systems like TDM or PSTN connections with a more technologically savvy SIP trunking approach. Many have found SIP trunks to be more cost efficient while offering a higher quality of service. Before adopting such a system, an organization should examine the inner workings of their contact center to determine what is right for them.
A countless amount of workers use cell phones as a part of their business communication strategies every day. As Unified Communication Strategies pointed out, some use their mobile devices more than their desk phones, spurring discussion of an all-cellular unified communication system. While dumping an IP-PBX system in favor of a mobile network has its perks, companies can still gain many benefits from a happy marriage of current VoIP and mobile technologies.
The market for SIP trunking has become more open for manufacturers, as new reports show that no one organization is dominating. SIP trunking provides VoIP users with solid communications to users with IP-PBX and unified communications solutions, making the solution a popular choice for telephony clients.
Matt Brunk is the president of a company that has been looking into the adoption of new SIP trunking services. In a post on No Jitter, he said adopting a new solution allowed them to reduce costs and route calls to cellular phones, two things that can help organizations become more thrifty and efficient.
Organizations looking to implement a VoIP solution first install IP-PBX and IP phones, but Network World’s Larry Hettick wrote that the third phase is SIP trunking to connect these communications systems with call recording, voice messages, interactive voice response and other supplemental areas.