Contact Center Solutions
In today’s modern contact center, agent efficiency is the measure of profitability. Sangoma delivers a variety of software products designed to maximize productivity.
Sangoma’s hardware and software facilitates remote agents, VoIP enables existing contact center solutions and delivers the most accurate Answering Machine Detection and Call Progress Analysis Solutions. Maximize your agent efficiency and productivity and ensure that your contact center is in full compliance with regulations. Make your contact center more efficient, with a Contact Center Solution from Sangoma today.
The Lyra Asterisk software application from Sangoma software provides the most accurate and resilient Answer Machine Detection (AMD) engine, enabling fast and reliable real-time call classification and drives the efficiency and quality of automated calling applications to unmatched levels.
Remote Call Center Agents Fast and Cost-effective Deployment of Contact Center Agents at Remote Locations Seamless and instantaneous extension of the IP Contact Center to any agent, anywhere without having to deploy IP phones and QoS networks to the edge Native TDM or IP interface NetBorder has its own cost effective gateway capability or can work with 3rd party […]
Answering Machine Detection Fast and reliable real-time call classification and routing for the Outbound Contact Center Improve Performance of your Outbound/Proactive IP Contact Center Best-in-industry accuracy and response time With patent-pending algorithms, NetBorder Call Analyzer delivers the highest accuracy and fastest call delivery rates available for automated calling applications. Optimized Detection Configurable pre-connect tone detection […]