In today’s modern contact center, agent efficiency is THE measure of profitability. Sangoma delivers a variety of software products designed to maximize productivity. Hardware and software to enable remote agents, VoIP Enable existing contact center solutions or delivering the most accurate Answering Machine Detection and Call Progress Analysis Solutions can maximize your agent efficiency and productivity while helping to ensure that your contact center is in full compliance.
Lyra AMD
The Lyra Asterisk software application from Sangoma software provides the most accurate and resilient Answer Machine Detection (AMD) engine, enabling fast and reliable real-time call classification and drives the efficiency and quality of automated calling applications to unmatched levels.
NetBorder Agent Bridge
Remote Call Center Agents Fast and Cost-effective Deployment of Contact Center Agents at Remote Locations Seamless and instantaneous extension of the IP Contact Center to any agent, anywhere without having to deploy IP phones and QoS networks to the edge Native TDM or IP interface NetBorder has its own cost effective gateway capability or can work with 3rd party [...]
NetBorder Call Analyzer
Answering Machine Detection Fast and reliable real-time call classification and routing for the Outbound Contact Center Improve Performance of your Outbound/Proactive IP Contact Center Best-in-industry accuracy and response time With patent-pending algorithms, NetBorder Call Analyzer delivers the highest accuracy and fastest call delivery rates available for automated calling applications. Optimized Detection Configurable pre-connect tone detection [...]